Ruth Laredo
Kihei,HI
Summary
Dedicated professional with a proven track record of providing exceptional customer service and support, as demonstrated during my tenure. Skilled in both customer assistance and cash handling, I excel in high-pressure environments, ensuring efficiency and customer satisfaction. My strong work ethic and team collaboration abilities have consistently contributed to my employers' success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier and Costumer Service
Guadalajara Tacos Maui
09.2024 - 01.2025
- Greeted customers approaching the food truck and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Also assisted in the food preparation.
- Sort of a server as well, going to the customer's table and bringing their food, as well as attending to their needs.
Lifeguard
The Ravine Water Park
06.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Drive-Thru Cashier
McDonald’s
01.2023 - 05.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Balanced cash drawer at beginning and close of shift.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
Education
Kihei High School
Kihei, HI05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Certification
CPR certification
Food handler certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier and Costumer Service
Guadalajara Tacos Maui
09.2024 - 01.2025
Lifeguard
The Ravine Water Park
06.2023 - 08.2024
Drive-Thru Cashier
McDonald’s
01.2023 - 05.2024
Kihei High School
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