Ruth Lema
Aurora,IL
Summary
Dynamic professional with a proven track record in customer service and employee training. Expertise in conflict resolution and team building, consistently enhancing guest experiences and driving customer satisfaction.
Overview
1
1
year of professional experience
Work History
Guest Experience Representative
Toca
Naperville, Illinois
11.2025 - Current
- Delivered exceptional service to customers through active engagement and effective listening, fostering positive guest interactions.
- Assisted guests with inquiries and provided information about services.
- Utilized reservation systems to confirm bookings and update guest records.
- Managed front desk operations, ensuring accurate cash handling and secure credit card transactions for guest satisfaction.
- Trained new staff on customer service protocols, enhancing team capability to deliver quality guest experiences.
- Developed relationships with repeat customers to ensure loyalty and satisfaction.
- Conducted regular inspections of facilities to ensure compliance with standards.
- Contributed to special projects aimed at enhancing guest experiences related to guest experience initiatives.
Education
Bachelor of Arts - History Education
Northern Illinois University
Dekalb, IL08-2026
Skills
- Reservation systems
- Payment processing
- Customer service
- Employee training
- Team building
- Effective communication
- Conflict resolution
- Time management
- Database management
- Product sales
Timeline
Guest Experience Representative
Toca
11.2025 - Current
Bachelor of Arts - History Education
Northern Illinois University