Ruth Martinez
Tolleson
Summary
Sales Representative with over 12 years of experience in financial planning and client relations, excelling in providing personalized financial advice and enhancing customer satisfaction. Known for resolving complex issues efficiently and building strong client trust and loyalty, with a focus on driving results and expanding financial services.
Qualified service associate and well versed in verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach.
Overview
18
18
years of professional experience
Work History
Claims Associate
State Farm
Tempe, AZ
09.2025 - Current
- Processed and evaluated claims to ensure compliance with policies and regulations.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Posted payments to accounts and maintained records.
Consumer Loan Officer
Arizona Financial Credit Union
Phoenix, AZ
08.2013 - 05.2025
- Enhanced customer satisfaction by providing clear loan options and personalized financial advice.
- Utilized data-driven insights to streamline loan processing, reducing approval time significantly.
- Utilized warm leads to build additional loans on the books
Assistant Store Manager
Speedy Cash
Phoenix, AZ
07.2008 - 07.2013
- Managed daily operations, boosting team efficiency and enhancing customer satisfaction.
- Led staff training, resulting in improved payday service quality and reduced fraud rates.
- Implemented inventory controls, minimizing cash discrepancies.
Education
High School Diploma - undefined
Central High School
Phoenix, AZ01.2007
Skills
- Customer Service
- Sales - Experienced
- Relationships Building
- Claims processing
- Microsoft office
- Decision-making
- Conflict resolution
- Settlement negotiation
COURSES
- Project Management Fundamentals
- Harvard university online — 2024
- Property & Casualty License
Timeline
Claims Associate
State Farm
09.2025 - Current
Consumer Loan Officer
Arizona Financial Credit Union
08.2013 - 05.2025
Assistant Store Manager
Speedy Cash
07.2008 - 07.2013
High School Diploma - undefined
Central High School