Ruth Mejia
Hazleton,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Analyst
Amazon.com
05.2023 - Current
- Designed and implemented Global Peak and Prime Dashboard, monitoring order and tracking statuses across 1,563+ sites in six business units, including tracking devices for New Site launch, ARMA, Prime and Peak 2023 and 2024
- Developed an automated resolution bot using UIPath Studio, closing 14,121 processed tickets from 2021 to 2023
- Consistently contributed to team success through dashboard creation, audits, KPIs, and strategic order prioritization, to enhance customer assistance and order fulfillment, supporting Account Managers, Regional IT Managers, and Senior Managers in all business units in Supply Chain
- Collecting and analyzing information from stakeholders to understand their needs and translate them into detailed requirements
Customer Solutions Lead
Amazon.com
08.2020 - 01.2023
- Provide visibility on status of orders to customers and internal teams
- Identify, analyze and initiate the critical issue process based on escalation criteria
- Contact customer when required due to out of stock or stock allocation issue
- Led initiative to reduce customer update ticket backlog from 2000+ to mid-hundreds by implementing new reporting strategies and optimizing team efficiency
- Spearheaded implementation of automation bot for equipment request orders, achieving 100% reduction in human error during data transfer and enabling same-day ticket induction for 80% of requests
- Developed and implemented daily team performance reports, resulting in a 13% increase in daily target achievement through data-driven feedback and process improvements
- Collaborated on creation of real-time reporting tools (andon boards, SLA tracking, ticket induction metrics) to enhance team decision-making and productivity
- Inspired team to excel in adhering to established guidelines and processes, reducing average SLA induction time from 3.68 to 1.29 days
- Contributed to development of automation project to streamline ticket validation and induction processes, significantly improving efficiency and reducing manual workload
IT Support Technician
Amazon.com
12.2018 - 08.2020
- Allocation and maintenance of IT equipment throughout the Fulfillment Center, managing multiple customer requests simultaneously
- Responsible for the RMA and repair process for all devices under warranty
- Troubleshooting and provisioning the TC56 and TC55 Zebra devices
- Sorting and assigning work orders for a team of 25+ IT Support professionals
- Managing multiple simultaneous projects ensuring on time delivery
Problem solver/Work Flow/IOL/Learning Ambassador
Amazon.com
07.2011 - 01.2018
- Troubleshoot and resolve any problem that an associate may encounter in the Outbound Department
- Use Excel to track problem solve issues efficiently and accurately
- Responsible for training and mentoring new associates and facilitating retraining for current associates
Inventory Clerk
Blue Ridge Farms
04.2003 - 06.2008
- Responsible for entering skid tickets of finish product into our computer database
- Overseeing daily inventory counts of finish product to ensure high and low levels of pre-determined inventory for specific items
- Answered telephone calls, received and directed visitors
Education
B.S. - Information Science and Technology
Penn State University
Hazleton, PA12.2022
A.A.S. - Computer Information Systems in Science
Luzerne County Community College
Nanticoke, PA12.2020
Skills
- C#
- SQL
- JAVA
- PHP
- HTML
- C
- Windows 10
- Microsoft Access 2016
- Microsoft Excel 2016
- Microsoft PowerPoint 2016
- Microsoft Word 2016
- AWS QuickSight
- Business process improvement
- Workflow Analysis
- KPI tracking
- Gap analysis
- Problem-solving
- Verbal and written communication
- Multitasking and organization
- Attention to detail
- Data visualization
- Business analysis
- Stakeholder communication
- Data and analytics
Certification
- Microsoft Access 2016
- CompTIA A+, 01/01/19
Areasofknowledge
C#, SQL, JAVA, PHP, HTML, C++, Windows 10, Microsoft Access 2016, Microsoft Excel 2016, Microsoft PowerPoint 2016, Microsoft Word 2016, AWS QuickSight, English, Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Business Analyst
Amazon.com
05.2023 - Current
Customer Solutions Lead
Amazon.com
08.2020 - 01.2023
IT Support Technician
Amazon.com
12.2018 - 08.2020
Problem solver/Work Flow/IOL/Learning Ambassador
Amazon.com
07.2011 - 01.2018
Inventory Clerk
Blue Ridge Farms
04.2003 - 06.2008
A.A.S. - Computer Information Systems in Science
Luzerne County Community College
B.S. - Information Science and Technology
Penn State University
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