Ruth Monti
Whittier,North Carolina
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Smoky Mountain Inn & Suites
09.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
Manager
Wize Guys Pizzeria & Restaurant
02.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Cass Midway High School
Cleveland, MO05.1983
Skills
- Administrative Skills
- Compliance Requirements
- Operations Management
- Hospitality Management
- Room Assignments
- Guest Relations
- Conflict Mediation
- File Management
- System Updates
Hobbies include:
Reading, Writing Poetry and Short Stories.
Timeline
Front Desk Supervisor
Smoky Mountain Inn & Suites
09.2022 - Current
Manager
Wize Guys Pizzeria & Restaurant
02.2020 - 09.2021
High School Diploma -
Cass Midway High School
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