Ruth Munoz

Achieved promotion to Sr. Clinical Admissions Associate, showcasing expertise in client relations.

• Oversee and support daily center operations, helping maintain an organized, welcoming, and customer-focused facility.
• Monitor and manage monthly Key Performance Indicators (KPIs), including client retention, family tour goals, Net Patient Adds (NPA), and Adherence to Medical Necessity (AMN).
• Conduct facility tours with prospective families, introducing them to center services, explaining the admissions process, and creating a positive first impression.
• Conduct interviews with prospective employees, evaluating candidates and communicating workplace expectations, center operations, and team culture.
• Manage incoming and outgoing inquiries, including walk-ins, inbound calls, and outbound referral outreach.
• Utilize Salesforce to organize lead pipelines, document interactions, monitor follow-ups, and track lead progression.
• Collaborate with regional leadership and neighboring centers to support regional objectives while maintaining accountability for center performance.
• Coordinate and facilitate all-staff and leadership meetings to promote communication, teamwork, and operational accountability.
• Support employee engagement, assist with operational challenges, and help maintain a positive and productive workplace environment.
• Build strong relationships with families, employees, and leadership through effective communication, problem-solving, and customer-focused service

• Served as a primary point of contact for prospective families, providing information and guidance throughout the admissions process.
• Managed walk-in inquiries, inbound calls, and outbound referral communications while maintaining professional and timely follow-up.
• Guided families through admissions requirements, explained next steps, and coordinated communication between families and clinical teams.
• Maintained accurate records, documented interactions, and tracked prospective client information using Salesforce.
• Collaborated with clinical teams, families, and external providers to support timely admissions and continuity of communication.
• Managed multiple administrative priorities while maintaining organization, attention to detail, and excellent customer service.
• Helped create a welcoming and supportive environment for families visiting the center.

• Delivered individualized behavioral therapy to children with autism based on personalized treatment plans.
• Established positive relationships with families through consistent communication, professionalism, and compassionate customer service.
• Adapted therapeutic activities to meet individual client needs and promote skill development and independence.
• Collaborated with clinical teams and caregivers to support individualized treatment objectives.
• Maintained accurate documentation and followed established treatment protocols and confidentiality standards.