Ruth Ortiz
Bridgeport,Connecticut
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Crown Management Services
Stamford, CT
04.2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Picker Packer
Amazon
North Haven, CT
11.2020 - 03.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
CNA
Emerest Home Care Of Connecticut
Stratford, CT
07.2020 - 02.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Target
Bridgeport, CT
03.2019 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Stratford High School
Stratford, CT06.2016
Skills
- Celebrity Guest Support
- Amenities Information
- Mail Receiving and Delivery
- Problem Anticipation and Resolution
- Guest Registration
- Monitoring
Certification
- Certified [CNA]
Languages
Spanish
Full Professional
Timeline
Concierge
Crown Management Services
04.2022 - Current
Picker Packer
Amazon
11.2020 - 03.2022
CNA
Emerest Home Care Of Connecticut
07.2020 - 02.2021
Cashier
Target
03.2019 - 12.2020
High School Diploma -
Stratford High School
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