Ruth Perez
Summary
Customer-focused professional with experience in high-volume call environments. Delivered product information and resolved customer complaints, enhancing satisfaction and loyalty. Implemented innovative strategies that improved customer relations, showcasing strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Support Associate
Accenture
San Antonio, Texas
12.2025 - Current
- Delivered expert assistance to clients through chat and email, ensuring timely and accurate responses.
- Responded to customer inquiries via chat platform promptly and professionally.
- Managed multiple chat conversations simultaneously, consistently meeting service quality standards.
- Utilized company knowledge base and resources to effectively resolve customer inquiries, enhancing overall satisfaction.
- Provided technical assistance to customers through online chat or telephone support.
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
San Antonio, TX
09.2024 - 02.2025
- Resolved customer complaints and inquiries promptly, enhancing customer satisfaction.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed telephone inquiries and complaints in alignment with standard operating procedures, ensuring consistency in service delivery.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted customers with product selection by providing detailed information about available products and services.
- Tracked performance metrics such as call volume and wait times to identify trends and improve service quality.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
CARE ADVISOR
BEST BUY HEALTH US
11.2023 - 09.2024
- Enhanced customer experience by promptly addressing concerns and resolving issues.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Managed escalated calls by actively listening to individual customer needs and providing tailored solutions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Processed customer orders accurately and efficiently.
- Demonstrated professionalism in interactions with challenging customers to ensure positive outcomes.
CUSTOMER SERVICE REPRESENTATIVE
ADECCO (ACCENTURE)
09.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved inquiries and complaints efficiently, ensuring customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled customer inquiries and suggestions with professionalism, fostering positive relationships.
COLLECTOR
LINEBARGER GOGGAN BLAIR & SAMPSON
04.2021 - 07.2022
- Contacted customers to establish payment schedules and process payments promptly.
- Persistently reached out to customers with severely past due accounts to recover outstanding revenue.
- Managed high volume of calls to support the efficiency of a busy and productive team.
- Maintained high volume of calls and met demands of busy and productive group.
PERSONAL BANKER II
FIRST CONVENIENCE BANK
05.2018 - 09.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened and processed new customer accounts at the branch.
- Assisted customers in setting up or closing accounts, completing loan applications, and enrolling in new services to enhance customer satisfaction.
- Promoted financial products by leveraging extensive knowledge of service offerings, contributing to increased customer engagement.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Informed customers about procedures for applying for services like ATM cards, direct deposit of checks, and certificates of deposits to streamline their banking experience.
- Process standard teller transactions for customers, including servicing customer accounts, accepting loan payments, deposits, cashing checks, balancing cash drawers.
- Greeted customers and provided detailed information about new account processes.
- Processed customer payments and charges for account setup efficiently.
Education
Marque Learning
San Antonio, TXTimeline
Customer Support Associate
Accenture
12.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
09.2024 - 02.2025
CARE ADVISOR
BEST BUY HEALTH US
11.2023 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
ADECCO (ACCENTURE)
09.2022 - 10.2023
COLLECTOR
LINEBARGER GOGGAN BLAIR & SAMPSON
04.2021 - 07.2022
PERSONAL BANKER II
FIRST CONVENIENCE BANK
05.2018 - 09.2018
Marque Learning