Ruth Pierrelus
Tamarac,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Always willing to learn new assignments. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
IPic Theaters
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Assistant Guest Service Manager
The Fresh Market
03.2017 - 12.2022
- Greeted guests upon arrival and offered assistance.
- Assisted guests with any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Training new employees.
- Coaching current employees on different challenges they may come across.
- Daily safe counts.
- Sending off bank daily deposits.
- Ordering money for upcoming days.
- Create marketing for upcoming events and holidays.
Customer Service Associate
Publix
01.2012 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2015
Skills
- Operations Management
- Schedule Development
- Business Development
- Data Analytics
- Process Improvement
- Staff Management
- Inventory Control
- Strategic Planning
- Goal-Oriented
- Bilingual
- Communication skills
- Multitasking
- Sense of urgency
- Adaptable
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Supervisor
IPic Theaters
08.2022 - Current
Assistant Guest Service Manager
The Fresh Market
03.2017 - 12.2022
Customer Service Associate
Publix
01.2012 - 12.2016
High School Diploma -
Fort Lauderdale High School
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