Ruth Ponce
Odessa,TX
Summary
I would like to have a position where I can use my skills & hardworking ability, to benefit my employer and be of service to others.
Overview
10
10
years of professional experience
Work History
Assistant Collections Manager
Southwest 66 Credit Union
Odessa, TX
12.2022 - Current
- Maintained accurate records of client accounts, ensuring timely updates on payment status and history.
- Streamlined communication with clients, resulting in more efficient negotiations and payment resolutions.
- Assisted in reducing delinquency rates through consistent follow-ups and personalized payment plans.
- Managed approximately 30 incoming calls, emails &faxes per day from members
- Processed loan modifications & extensions
- Expense Report
- Reports
- Made & took phone calls
- Scanned paperwork
Receptionist Assistant
Permian Equipment Rentals
06.2022 - 12.2022
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Review monthly fuel & mileage reports, summit them in spreadsheet Excel
- Scan & save all sorts of documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Kept reception area clean and neat to give visitors positive first impression.
Teller/CollectionsAgent/Call Center Representative
Southwest 66 Credit Union
11.2018 - 06.2022
- Took & made multiple phone calls
- Processed customer transactions promptly, such as withdraws, deposits, loan or credit card payments
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps & ATMS
- Stocked supplies for customers and personal teller station
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Executed wire transfers, stop payments and account transfers
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Counseled members on payment options and arranged installment agreements
- Collected funds from delinquent members
- Created documents such as affidavits, modifications and forbearance agreements
- Processed payments and applied to customer balances.
Booking Clerk
Ector County Detention Center
01.2017 - 11.2018
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Booked in inmates
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Documented prisoner identification, charges and inmate disturbance incidents
- Created and maintained arrest files on inmates processed through jail.
- Processed bails & released inmates
Banker & Teller
First Convenience Bank of Texas
11.2014 - 12.2016
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Placed orders for customer checks.
- Assisted customers with compromised debit cards and issued new credentials
- Counted and packaged currency and coins
- Provided customer records & account statements.
- Logged cashier's checks or money orders and other transactions to maintain accurate account records
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Education
GED -
Permian High School
01.2010
Skills
- Bilingual
- Office organization
- Customer Service
- Multitasking
- Agreements and contracts
- Telephone skills
- Printer skills
- Sorting and labeling
- Excel & Microsoft
- Willing to Learn
Timeline
Assistant Collections Manager
Southwest 66 Credit Union
12.2022 - Current
Receptionist Assistant
Permian Equipment Rentals
06.2022 - 12.2022
Teller/CollectionsAgent/Call Center Representative
Southwest 66 Credit Union
11.2018 - 06.2022
Booking Clerk
Ector County Detention Center
01.2017 - 11.2018
Banker & Teller
First Convenience Bank of Texas
11.2014 - 12.2016
GED -
Permian High School