Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Ponce

Odessa,TX

Summary

I would like to have a position where I can use my skills & hardworking ability, to benefit my employer and be of service to others.

Overview

10
10
years of professional experience

Work History

Assistant Collections Manager

Southwest 66 Credit Union
12.2022 - Current
  • Maintained accurate records of client accounts, ensuring timely updates on payment status and history.
  • Streamlined communication with clients, resulting in more efficient negotiations and payment resolutions.
  • Assisted in reducing delinquency rates through consistent follow-ups and personalized payment plans.
  • Managed approximately 30 incoming calls, emails &faxes per day from members
  • Processed loan modifications & extensions
  • Expense Report
  • Reports
  • Made & took phone calls
  • Scanned paperwork

Receptionist Assistant

Permian Equipment Rentals
06.2022 - 12.2022
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Review monthly fuel & mileage reports, summit them in spreadsheet Excel
  • Scan & save all sorts of documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Kept reception area clean and neat to give visitors positive first impression.

Teller/CollectionsAgent/Call Center Representative

Southwest 66 Credit Union
11.2018 - 06.2022
  • Took & made multiple phone calls
  • Processed customer transactions promptly, such as withdraws, deposits, loan or credit card payments
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Educated customers on use of banking website and mobile apps & ATMS
  • Stocked supplies for customers and personal teller station
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Executed wire transfers, stop payments and account transfers
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Counseled members on payment options and arranged installment agreements
  • Collected funds from delinquent members
  • Created documents such as affidavits, modifications and forbearance agreements
  • Processed payments and applied to customer balances.

Booking Clerk

Ector County Detention Center
01.2017 - 11.2018
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
  • Booked in inmates
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility
  • Documented prisoner identification, charges and inmate disturbance incidents
  • Created and maintained arrest files on inmates processed through jail.
  • Processed bails & released inmates

Banker & Teller

First Convenience Bank of Texas
11.2014 - 12.2016
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Placed orders for customer checks.
  • Assisted customers with compromised debit cards and issued new credentials
  • Counted and packaged currency and coins
  • Provided customer records & account statements.
  • Logged cashier's checks or money orders and other transactions to maintain accurate account records
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities

Education

GED -

Permian High School
01.2010

Skills

  • Bilingual
  • Office organization
  • Customer Service
  • Multitasking
  • Agreements and contracts
  • Telephone skills
  • Printer skills
  • Sorting and labeling
  • Excel & Microsoft
  • Willing to Learn

Timeline

Assistant Collections Manager

Southwest 66 Credit Union
12.2022 - Current

Receptionist Assistant

Permian Equipment Rentals
06.2022 - 12.2022

Teller/CollectionsAgent/Call Center Representative

Southwest 66 Credit Union
11.2018 - 06.2022

Booking Clerk

Ector County Detention Center
01.2017 - 11.2018

Banker & Teller

First Convenience Bank of Texas
11.2014 - 12.2016

GED -

Permian High School

Similar Profiles

CREATE PROFILE
Ruth Ponce