Ruth Ramos
Thatcher,AZ
Summary
Dedicated and dependable individual with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2
2
years of professional experience
Work History
Summer Camp Assistant
Eastern Arizona College
05.2023 - 08.2023
- Maintained clean, organized and safe physical environment both indoors and outside.
- Inspected camp equipment regularly and notified director of items in need of repair.
- Monitored participation in recreational activities to provide assistance to participants.
- Ordered and maintained all recreational equipment.
Monster Exchange Assistant
Eastern Arizona College
08.2022 - 05.2023
- Set up and maintained paper and electronic filing systems for records, correspondence and other materials.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Restocked shelves with produce, arranging in expiry order to reduce waste.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
Call Center Agent
Teleperformance
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
Education
BSN - Nursing
Eastern Arizona College
Thatcher, AZ05.2025
High School Diploma -
Juarez Stake Academy
Chihuahua, Mexico05.2020
Skills
- Maintaining Clean Work Areas
- Educational Settings
- Activity Planning and Coordination
- Interdisciplinary Teamwork
- Electronic Filing System
- Understanding Customer Needs
- Customer Communication
- Outlook, Word, and Excel proficency
- Excellent Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Summer Camp Assistant
Eastern Arizona College
05.2023 - 08.2023
Monster Exchange Assistant
Eastern Arizona College
08.2022 - 05.2023
Call Center Agent
Teleperformance
05.2021 - 08.2021
BSN - Nursing
Eastern Arizona College
High School Diploma -
Juarez Stake Academy