Analytics Social media Graphic design Microsoft Office Spreadsheets Email communication Marketing automation Data visualization Data SQL
Ruth Russell
QA Software Quality Engineering
Baltimore,MD
Summary
BSA- Computer Science, minor Cybersecurity, searching for an entry level job opportunity as a Software Engineering or Cyber Security Management. Qualifications and Abilities - QA Software Engineering & Programming, Datas Science.
2019-2020 Cybersecurity Management- Virtual Elaboration- CSIA 300-Internship Program-UMGC.
Virtual Cyber security Management School Service-oriented- Internal with Padgett-Beale's Hotel INC., background in Cybersecurity Management, include IT Management, IT Governance Board, Privacy Policy and Security Management, and Law Applications. Handles tasks with accuracy and efficiency. Programming and Software Engineering- Academic experience on diverse Programming Languages, and Computer System Architectural, IT management services.
Overview
6
6
Certifications
2
2
years of post-secondary education
3
3
years of professional experience
1
1
Language
Work History
Language Translator
WORKMARKET.COM LIONBRIDGE INC
Baltimore, MD
01.2019 - 12.2019
- Medical translator for medical facilities- advocated and translator, mediation for patients.
- Languages - Portuguese, Spanish.
- IT Services- Free-lance services.
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Used translation memory software, including database solution and , business translation, to verify consistency of translation within documents and improve efficiency.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Services Manager
Aircraft Service International Inc
BALTIMORE, MD
12.2018 - 06.2019
- Developed, updated and organized Microsoft databases to handle customer, and spreadsheet, automation.
- Provide services to customers, such as order placement or account information.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained QA design knowledge by attending various workshops, professional society gatherings, and meetings.
- Delivered production ready graphics in HTML and CSS for all marketing assets.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed billing, collection and reporting functions for office generating over 26 millions annually.
- Stayed updated with latest marketing concepts and techniques.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Operated computers and security systems, or machines to safely move thoroughly materials.
- Tested all training software and hardware prior to commencing training programs.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Internal operations, Fulfillment associate
AMAZON BWI
BALTIMORE, MD
01.2017 - 01.2018
- Responsible for ensuring quality and proficiency within specifics to manage working activities as for transport, pack and label, measures and weight.
- Scan and maintain record package information, and manually punched into the database system along with its status.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Resolved escalated customer issues and boosted retention rates by 85%.
- Created new physical and computer-based files.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Sole Manager
ONIXWORLD.COM BALTIMORE
, MD
01.2014 - 01.2015
- Coordinated with social media, public relations and other teams to execute product introductions.
- Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.
- Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
- Leveraged proven sales methods to increase revenue by 80% and surpass sales objectives by 95%.
- Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Education
Bachelor of Science - Computer Sciences, Minor Cybersecurity
University Of Maryland Global Campus
Washington, Adelphi 01.2018 - 05.2020
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ASSOCIATE OF APPLIED SCIENCE, ANNE ARUNDEL C. COLLEGE
- UNFINISHIDED DEGREE BA – LETTERS VERNACULE, PUC- CATHOLIC UNIVERSITY OF GOIÁS- BRASIL - undefined
Skills
Application-Theories and Application of Digital Information- AACC - Anne Arundelundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Application-Theories and Application of Digital Information- AACC - Anne Arundel
Quote
Judge a man by his questions rather than his answers.
Voltaire
Software
Reading, movies, travel
Everyone should spend some time doing an enjoyable activity, its sums, and favored their wellbeing and health!
Timeline
Language Translator
WORKMARKET.COM LIONBRIDGE INC
01.2019 - 12.2019
Client Services Manager
Aircraft Service International Inc
12.2018 - 06.2019
Bachelor of Science - Computer Sciences, Minor Cybersecurity
University Of Maryland Global Campus
01.2018 - 05.2020
Internal operations, Fulfillment associate
AMAZON BWI
01.2017 - 01.2018
Sole Manager
ONIXWORLD.COM BALTIMORE
01.2014 - 01.2015
- UNFINISHIDED DEGREE BA – LETTERS VERNACULE, PUC- CATHOLIC UNIVERSITY OF GOIÁS- BRASIL - undefined
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ASSOCIATE OF APPLIED SCIENCE, ANNE ARUNDEL C. COLLEGE
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