Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ruth Seay

Fairhope,AL

Summary

Dynamic Senior Account Manager with proven expertise in healthcare reimbursement and strategic account management at Palmetto Infusion Services. Successfully expanded physician networks and increased active infusion orders through exceptional relationship building and data-driven decision-making. Skilled in denial analysis and appeals management, ensuring compliance and maximizing approvals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Palmetto Infusion Services
Daphne, USA
01.2025 - Current
  • Plan and execute strategic sales initiatives targeting specialty physician offices leveraging relationship building and exceptional customer service to drive infusion therapy business
  • Expanding physician network from 43 to 84 providers in 7 months through targeted outreach, cold calling, and consultative engagement
  • Driving an increase in active infusion orders from 198 to 353 through strategic territory management and relationship building efforts
  • Educate providers and patients on payer-specific coverage criteria for biologics, IVIG, and infusion therapies ensuring compliance across commercial and government payers
  • Review and verify clinical documentation for prior authorization submissions, ensuring completeness and alignment with payer guidelines to maximize approvals and minimize delays
  • Analyze payer denials for accuracy and collaborate with intake teams to identify root cause of denials to successfully appeal payer decision

Senior Nutrition Support Dietitian

Optum Infusion Pharmacy
04.2020 - 01.2025
  • Supported sales team through collaborative in person sales calls, CE presentations, and in-services for referrals sources to drive nutrition therapy business
  • Participated in field sales calls that increased parenteral nutrition business by 20%
  • Communicated and coordinated care between Optum Infusion Pharmacy and referral sources to on-board new patients
  • Determined insurance coverage and assisted with obtaining and maintaining prior authorizations for enteral and parenteral nutrition therapy
  • Submitted Alabama Medicaid prior authorizations for enteral formulas and enteral feeding supplies
  • Led enteral and parenteral nutrition education sessions for sales, referral sources, infusion nursing teams, and internal operations
  • Select appropriate enteral nutrition formula, regimens, and route of administration for patients requiring enteral nutrition

Acute Care Sales Specialist

Optum Infusion Pharmacy
Mobile, AL
08.2018 - 04.2020
  • Effectively marketed acute and chronic infusion therapies which included anti-infectives, inotropic therapy, immunologic therapy, parenteral and enteral nutrition, and biologics
  • Exceeded yearly sales targets by an average of 10%
  • Researched, developed, and implemented sales plan targeting referral sources that included hospital case management, medical doctor offices, short term nursing facilities, and home health agencies
  • Conducted cold calls to identify and develop new opportunities for business growth
  • Presented CE presentations and educational in-services to referral sources to drive home infusion business
  • Participated in community events and professional organizations to increase and maintain company visibility
  • Coordinated care between Optum Infusion and referral sources to successfully on-board new patients, maintained therapy orders and documentation for current patients

Education

Master’s of Science - Human Environmental Sciences, Human Nutrition

The University of Alabama
Tuscaloosa
12.2013

Bachelor’s of Science - Human Environmental Sciences, Food and Nutrition

The University of Alabama
Tuscaloosa
05.2011

Skills

Healthcare reimbursement expertise

Payer guidelines knowledge

Denial analysis and appeals management

Strategic account management

Communication and relationship building

Collaboration with billing and coding teams

Data analysis and process improvement

Affiliations

American Society for Parenteral and Enteral Nutrition, Enteral Nutrition Committee Member, 07/01/23-present

Certification

  • Licensed Dietitian, 09/01/12-present, Alabama State Board of Examiners for Dietetics and Nutritionist
  • Registered Dietitian, 08/01/11-present, Commission of Dietetic Registration
  • Certified Nutrition Support Clinician, 04/01/24-present, National Board of Nutrition Support Certification

Timeline

Senior Account Manager

Palmetto Infusion Services
01.2025 - Current

Senior Nutrition Support Dietitian

Optum Infusion Pharmacy
04.2020 - 01.2025

Acute Care Sales Specialist

Optum Infusion Pharmacy
08.2018 - 04.2020

Master’s of Science - Human Environmental Sciences, Human Nutrition

The University of Alabama

Bachelor’s of Science - Human Environmental Sciences, Food and Nutrition

The University of Alabama

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