Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brenda Buck

Brenda Buck

Tacoma,WA

Summary

Seasoned insurance billing and posting resolution specialist with over two decades of dedicated service in the healthcare sector, recognized for a proven track record in managing multiple projects and priorities simultaneously within fast-paced environments. Expertise in enhancing the payment posting department through meticulous accuracy, unwavering dedication, and a strong commitment to regulatory compliance. Adept at leading teams to achieve excellence in revenue cycle management, fostering a culture of continuous improvement and operational efficiency. Eager to leverage extensive experience to drive financial integrity and contribute to the success of a dynamic organization.

Overview

26
26
years of professional experience

Work History

Financial Aid Assistant

GetixHealth
01.2017 - Current
  • Streamlined financial aid processes, enhancing guarantor support and inter-departmental collaboration.
  • Managed hospital accounts seeking financial assistance.
  • Assisted guarantors in completing all the necessary paperwork for financial aid.
  • Collaborated with other departments to ensure accurate processing of financial aid.
  • Responded to inquiries regarding financial aid eligibility and requirements.
  • Reviewed and verified financial aid documents for completeness and accuracy.


Government Insurance Follow-up Specialist

GetixHealth
12.2012 - 12.2016
  • Resolved complex claim discrepancies, ensuring timely payment processing.
  • Demonstrated strong communication skills in explaining insurance coverage and resolving customer inquiries.
  • Maintained detailed records of insurance claim processing and follow-up activities for audit purposes.
  • Handled insurance-related concerns effectively, providing professional and prompt solutions.
  • Boosted revenue recovery by identifying and resolving errors in billing and coding practices.
  • Assisted management in implementing new policies and procedures for streamlining the insurance follow-up process, increasing departmental productivity levels.
  • Collaborated with insurance companies to expedite claim processing, improving cash flow management.

Office Manager

Doug Kim, M.D.
10.2011 - 12.2012
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
  • Responsible for the end-to-end credit card process from presentment to settlement,including declined transactions, dispute, refund, and chargeback research and resolution.
  • Responsible for consistently meeting production and quality assurance standards
  • Maintain compliance with internal and external financial policies and procedures such as Payment Card Industry (PCI) standards for credit card processing.
  • Assisting with process improvement projects.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Insurance Follow-up
  • Mailing patient statements
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
  • Supported audits by providing detailed records of all posted payments and adjustments upon request.
  • Accurately posted payments and adjustments both electronically and manually.
  • Took money and cards from customers to handle payment processing.

Insurance Follow-up Lead

Xerox (formerly ACS, originally PASC)
02.2005 - 11.2012
  • Led insurance follow-up training, improving team productivity and accuracy.
  • Assisted in interviewing new staff for insurance follow-up positions.
  • Assisted the supervisor with yearly employee reviews.
  • Recorded staff attendance, production, and quality assurance scores.
  • Implemented training programs for new hires on insurance follow-up processes.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Insurance Follow-up Specialist

Xerox (formerly ACS, originally PASC)
02.2000 - 02.2005
  • Managed insurance claims, including verification, submission, and follow-up for accuracy and timely reimbursement.
  • Resolved insurance denials and discrepancies by investigating issues and initiating appeals as needed.
  • Collaborated with insurance companies, patients, and healthcare providers to ensure proper processing of claims.
  • Performed reconciliation of insurance payments and identified any underpayments or overpayments for resolution.
  • Provided excellent customer service to assist patients with insurance inquiries and concerns.
  • Contributed to team success by meeting or exceeding monthly collection goals while maintaining high standards of accuracy and professionalism.
  • Enhanced claim resolution rates by diligently reviewing and analyzing outstanding insurance claims.
  • Stayed current on industry regulations and trends to ensure compliance and optimize insurance follow-up strategies.

Education

Certificate - Medical Office Management

Renton Technical College
Renton, WA

Skills

  • Revenue cycle optimization
  • Third-party communication follow-up
  • Proficient in Medicare and Medicaid programs
  • Analytical problem-solving
  • Verification of insurance coverage
  • Experienced with Microsoft Office applications
  • Employee training
  • Proficient in Epic
  • Familiarity with Artiva platform
  • Healthcare reimbursement expertise
  • HIPAA regulations knowledge
  • Electronic record management
  • Accurate payment posting
  • Problem-solving skills
  • Experience with appeals processes
  • Financial account reconciliation
  • Effective verbal and written communication
  • Proficient in claims management
  • Goal-oriented self-drive
  • Simultaneous task management
  • Meticulous attention to detail
  • Experienced in ICD-10 coding practices
  • Skilled in medical billing processes
  • Understanding managed care principles
  • Skilled in critical thinking
  • Understanding of insurance compliance

Timeline

Financial Aid Assistant

GetixHealth
01.2017 - Current

Government Insurance Follow-up Specialist

GetixHealth
12.2012 - 12.2016

Office Manager

Doug Kim, M.D.
10.2011 - 12.2012

Insurance Follow-up Lead

Xerox (formerly ACS, originally PASC)
02.2005 - 11.2012

Insurance Follow-up Specialist

Xerox (formerly ACS, originally PASC)
02.2000 - 02.2005

Certificate - Medical Office Management

Renton Technical College

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