Ruth Smith
Madison Heights,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Crime Victim Specialist
Centro Multicultural La Familia
05.2023 - Current
- Reviewed documents and records produced by clients, opposing counsel, and other sources.
- Assisted attorney through a trial phase of a criminal case, reviewing the local court for correct preparation of trial documents.
- Assisted in facilitating communication between clients and attorneys
- Succeeded in effectively communicating in three languages: English, Portuguese, and Spanish
- I helped with the interpretation and translation of documents to connect clients with state prosecutors, and judges.
- Collaborated with law enforcement officers on cases involving victims of crime.
- Monitored the progress of clients throughout treatment plan implementation.
- Developed individualized service plans with clients to ensure their needs were met.
- Provided emotional support to individuals
- Connected clients with diverse attorneys including family, immigration, and criminal lawyers
- I help with immigration applications for U-visa, VAWA, and U.S. citizenship N-400.
- Conducted safety assessments for victims of domestic violence and stalking.
- Compiled statistical data related to client demographics and program outcomes.
- Coordinated transportation for clients to court hearings or other appointments.
- Provided referrals to appropriate social service agencies when needed.
- Mediated between parties involved in disputes over restitution payments.
- Counseled survivors of sexual assault regarding medical options available.
- Advised and educated victims about the criminal justice process and court proceedings.
- Organized outreach events to raise awareness about victim rights in the community.
- Escorted victims to court appearances or meetings with prosecutors.
- Contributed to the development and documentation of safety programs and training initiatives.
- Filed petitions with the court in cases of an individual's imminent danger.
- Managed investigations through observations and communication with individuals, family members, and other relevant persons.
- Investigated suspected incidents of fraud, employee theft, and embezzlement, and reported findings to law enforcement.
Presidency of the Children's Organization
The Church Of Jesus Christ Of Latter-day Saints
11.2022 - Current
- Kept accurate records of attendance and grades for each student enrolled in Children's Church program.
- Maintained communication with parents regarding their child's progress in Sunday school class or other Church activities.
- Supervised volunteers who work directly with children during church services or special events.
- Monitored and evaluated students' progress and provided feedback to improve understanding.
- Created and utilized interactive learning materials to enhance student engagement.
- Adapted teaching methods and materials to meet the varying needs and learning styles of students.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
Customer Service Representative
E2e Inc
06.2022 - 01.2023
- Promptly responded to inquiries and requests from prospective customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences
- Responded to customer requests for products, services, and company information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Doterra Essential Oils
09.2020 - 04.2022
- Promptly responded to inquiries and requests from prospective customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences
- Responded to customer requests for products, services, and company information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
SENIOR VOLUNTEER CLERICAL ASSISTANT
The Church Of Jesus Christ Of Latter-day Saints
03.2014 - 09.2015
- Sorted documents and maintained an organized filing process
- Used strong interpersonal communication skills to convey information to others
- Intervened in crises to obtain support for clients and reduce escalation or recurrence risks
- Led group discussions and activities to meet different community needs.
- Coordinated and managed volunteer activities for community service projects.
- Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.
- Led group discussions and activities to meet different community needs.
- Developed relationships with volunteers through regular communication.
- Organized meetings by reserving conference rooms and scheduling appointments with clients.
- Proofread documents for accuracy prior to printing or distribution.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Bachelor of Science (B.S.) - Communication -
Ensign College
Salt Lake City, UT12.2025
High School Diploma -
Instituto Dom Barreto
12.2023
Associate of Applied Science - Paralegal Studies -
Ensign College
Salt Lake City, UT06.2023
Skills
- Active Listening
- Conflict Resolution
- Legal Research
- Client Communication
- Legal and Court Processes
- Customer Satisfaction
- Microsoft Excel
- De-Escalation Techniques
- Employment Law
- Criminal Law
- Legal Writing
- Microsoft Word
- Evidence Analysis
- Team Collaboration
- Confidentiality Practices
- Strong Work Ethic
- Emergency Management
- Documentation And Reporting
- Goal Setting
Certification
- Child Custody and Visitation, 10/2021, Salt Lake City, UT
- National Paralegal College, 09/2021, Salt Lake City, UT
- Developing Your Emotional Intelligence, 09/2021, Salt Lake City, UT
- Standard – First Aid Injury Prevention, 05/2023, Pontiac, MI
- MCEDSV New Service Provider, 07/2023, Pontiac, MI
- Mandated Reporter Interactive Training Module, 05/2023, Pontiac, MI
- Google Ads Display Certification, 11/2023, Pontiac, MI
- Michigan Public Health Institute – Trauma Across the Lifespan, 05/2023, Pontiac, MI
- Building Confidence in Your Advocacy Skills, 05/2023, Pontiac, MI
- Comprehensive Overview of Immigration Law, 11/2023, Pontiac, MI
- Excel Essential Training, 01/2024, Madison Heights, MI
- Michigan Address Confidentiality Program, Pontiac, MI Jun/2024
- Content Marketing Creator Jun/2024
- Building Confidence in Your Advocacy 05/18/2023
- Trauma Across the Lifespan 05/19/2023
- Crime Victim Services Compensation Program Eligibility 2020 05/19/2023
- Working with Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex Survivors Following a Sexual Assault 05/22/2023
- Understanding the Confidentiality Requirements of VOCA, FVPSA, and VAWA (2023) 12/12/2023
- Growing Resiliency: Meeting the Needs of Children Surviving Incest 01/05/2024
- Survivors of Sexual Abuse and Assault Reveal an Important Truth 01/05/2024
- Sexual Assault Victim Access to Sexual Assault Medical Forensic Examination 01/05/2024
- Breaking Barriers: Working with Latina/x/e Survivors 01/05/2024
- Breaking Barriers: Working with Individuals with Intellectual and Developmental Disabilities 01/05/2024
- Doing Advocacy Remotely: Conveying Empathy by Phone and Text 01/05/2024
- Intimate Partner Sexual Assault (Duration: 1 hour 29 minutes) Completed on 01/05/2024
- Historical and Generational Trauma (Duration 3 hours) Completed on 01/08/2024
- Credibility Issues for Survivors of Violence with Mental Health and Substance Abuse 01/08/2024
- Breaking Barriers: Working with Arab Americans 01/09/2024
- Considerations for Victims with Cognitive and Communication Disabilities 01/09/2024
- Panel Discussion on Sexual Assault Response in Underserved Communities 01/11/2024
- Crisis Intervention: What It Is and Why We Do It 01/10/2024
- Sexual Assault Response Teams and Survivor Confidentiality Challenges 02/05/2024
- Special Considerations: From Death and Loss to Self-Care and Ethics 05/30/2024
- Promoting Sexual Assault Healing Services to Men 06/27/2024
- Care House – Mandate Reporter Training 07/23/2024
- Breaking Barriers: Working with African American Sexual Assault Survivors 07/25/2024
Timeline
Senior Crime Victim Specialist
Centro Multicultural La Familia
05.2023 - Current
Presidency of the Children's Organization
The Church Of Jesus Christ Of Latter-day Saints
11.2022 - Current
Customer Service Representative
E2e Inc
06.2022 - 01.2023
Customer Service Representative
Doterra Essential Oils
09.2020 - 04.2022
SENIOR VOLUNTEER CLERICAL ASSISTANT
The Church Of Jesus Christ Of Latter-day Saints
03.2014 - 09.2015
Bachelor of Science (B.S.) - Communication -
Ensign College
High School Diploma -
Instituto Dom Barreto
Associate of Applied Science - Paralegal Studies -
Ensign College
- Child Custody and Visitation, 10/2021, Salt Lake City, UT
- National Paralegal College, 09/2021, Salt Lake City, UT
- Developing Your Emotional Intelligence, 09/2021, Salt Lake City, UT
- Standard – First Aid Injury Prevention, 05/2023, Pontiac, MI
- MCEDSV New Service Provider, 07/2023, Pontiac, MI
- Mandated Reporter Interactive Training Module, 05/2023, Pontiac, MI
- Google Ads Display Certification, 11/2023, Pontiac, MI
- Michigan Public Health Institute – Trauma Across the Lifespan, 05/2023, Pontiac, MI
- Building Confidence in Your Advocacy Skills, 05/2023, Pontiac, MI
- Comprehensive Overview of Immigration Law, 11/2023, Pontiac, MI
- Excel Essential Training, 01/2024, Madison Heights, MI
- Michigan Address Confidentiality Program, Pontiac, MI Jun/2024
- Content Marketing Creator Jun/2024
- Building Confidence in Your Advocacy 05/18/2023
- Trauma Across the Lifespan 05/19/2023
- Crime Victim Services Compensation Program Eligibility 2020 05/19/2023
- Working with Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex Survivors Following a Sexual Assault 05/22/2023
- Understanding the Confidentiality Requirements of VOCA, FVPSA, and VAWA (2023) 12/12/2023
- Growing Resiliency: Meeting the Needs of Children Surviving Incest 01/05/2024
- Survivors of Sexual Abuse and Assault Reveal an Important Truth 01/05/2024
- Sexual Assault Victim Access to Sexual Assault Medical Forensic Examination 01/05/2024
- Breaking Barriers: Working with Latina/x/e Survivors 01/05/2024
- Breaking Barriers: Working with Individuals with Intellectual and Developmental Disabilities 01/05/2024
- Doing Advocacy Remotely: Conveying Empathy by Phone and Text 01/05/2024
- Intimate Partner Sexual Assault (Duration: 1 hour 29 minutes) Completed on 01/05/2024
- Historical and Generational Trauma (Duration 3 hours) Completed on 01/08/2024
- Credibility Issues for Survivors of Violence with Mental Health and Substance Abuse 01/08/2024
- Breaking Barriers: Working with Arab Americans 01/09/2024
- Considerations for Victims with Cognitive and Communication Disabilities 01/09/2024
- Panel Discussion on Sexual Assault Response in Underserved Communities 01/11/2024
- Crisis Intervention: What It Is and Why We Do It 01/10/2024
- Sexual Assault Response Teams and Survivor Confidentiality Challenges 02/05/2024
- Special Considerations: From Death and Loss to Self-Care and Ethics 05/30/2024
- Promoting Sexual Assault Healing Services to Men 06/27/2024
- Care House – Mandate Reporter Training 07/23/2024
- Breaking Barriers: Working with African American Sexual Assault Survivors 07/25/2024
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