Stephanie Hart
Healthcare Administration
Columbus,GA
Summary
Proactive and expert Operations/Personnel Manager who holds an active U.S. Department of Defense Top Secret Security clearance and who quickly advanced to a management position, by consistently achieving success in positions of greater responsibility and accountability of personnel and property. Served as an advocate responsible for comprehensive trauma informed approach advocacy services to victims of sexual assault and sexual harassment in the military, including client assessment, safety risk evaluation, non-clinical crisis intervention, and referral to appropriate agencies. Provided 100% follow-up with victims during and after report. Practical and competent Victim Advocate with 7 years of experience providing advocacy. Sound knowledge of community resources and justice system. Maintained positive working environment and empathetic approach to victims of Sexual Assault and Harassment crimes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Victim Advocate Specialist (Senior level)
United States Army
05.2021 - Current
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Spearheaded awareness through public speaking to community and business groups.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Attended interagency meetings and networked to create community partnerships.
- Participated in professional development and training opportunities to enhance clinical skills.
Operations/Personnel Manager
United States Army
03.2005 - Current
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Holds a high understanding of standard operating procedures, policies, and industry standards needed to perform at a high level of professionalism and remain in compliance with regulatory laws and standards
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Proficient using Microsoft office 360 to include Word, Excel, Outlook, PowerPoint, as well as experienced working within a corporate environment
- Gained an increased wealth of understanding and knowledge regarding maintaining automated supply system for accounting of organizational and installation property and equipment
- Supervised and performed duties involving request, receipt, storage, accountability, and preservation of individual, organizational, installation, expendable supplies, and equipment
- Enhanced the ability of thirteen Commanders by providing technical assistance to equipment records and parts specialists
- This also included instructing and advising commanders of issued medical supplies products and operating supplies
- Communicated effectively using a variety of delivery methods while applying interpersonal skills in organizational settings among several multicultural team members with various skill levels and backgrounds
- Cultivated an atmosphere of trust and dedication among team members while actively encouraging the pursuit of higher learning and personal self-development to increase the overall effectiveness of the team
- Facilitated the communication process in multiple environments to include conference and classroom settings while ensuring all participants remained actively engaged in the expression and exchange of ideas
- Professionally restored human relation climates within organizations and possess the ability to provide advice and assistance for leadership for the purpose of prevention or reducing discriminatory practices in the work environment
- Planned, coordinated, and executed SHARP program quarterly community needs assessments to determine program effectiveness
- Facilitated brigade level SHARP Program Leaders Training to enhance knowledge regarding the program, prevention, resources and services, and latest updates to policies affecting sexual assault and sexual harassment
- Maintained 100% accountability of all government sensitive assigned property valued over $64 Million as well as coordinated, supervised, and reported on the logistical lateral transfers of sensitive government equipment valued at more than $100 Million
- Displayed a positive attitude and dedication to the accomplishment of all assignments and displayed an unwavering devotion to the success of the organization by acquiring the skills and experience needed to become successful.
Senior Management
United States Army
10.2013 - 04.2021
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Middle Management
United States. Army
04.2004 - 09.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science: Healthcare Administration (Currently pursuing) - Health Administration
Purdue Global
Lafayette, IN09.2024
A.S: Healthcare Science - Health Sciences
Purdue Global University
West Lafayette, IN05.2014
High School Diploma -
Park View Senior High
South Hill, VA05.2000
Skills
- Accounting
- Interpersonal skills
- Oral communication
- Instructing
- Leadership
- Managing
- Team collaboration
- Empathy and compassion
- Knowledge of Medical and Psychiatric Terminology
- High-Risk Populations Identification
- Client Advocacy
- Operations Management
- Organizational
- Personnel
- Policies
- Problem solving
- Security Clearance
- Technical assistance
- Time management
- Case Management
- Victim Advocacy
- Stress Management
- Criminal Law
- Resource coordination
- Referral services
- Self-care strategies
- Active listening
- Client confidentiality
- Mental health awareness
- Community outreach
- Documentation and reporting
- Computer literacy
Accomplishments
- Managed financial responsibilities for the Carl R. Darnall Army Medical Center Battalion Support and Family Readiness Group (SFRG), ensuring accurate budgeting, transparent financial reporting, and adherence to fiscal protocols.
- Served as a key senior enlisted advisor, providing strategic guidance and leadership to support the effective execution of organizational goals and missions.
- Acted as a voting member on the 68Y Eye Specialist Critical Site Task Selection Board (CTSSB) and 68H Optical Fabricator Critical Site Task Selection Board (CTSSB) providing strategic guidance and leadership to support the effective execution of organizational goals and missions.
- Collaborated with team of six in the development of Sexual Assault Response Prevention (SHARP) training for 42 Sexual Assault Response Prevention full time Victim Advocates and 100 collateral duty Victim Advocates.
- Designed and conducted a well-received professional development workshop for Army Leaders and civilian supervisors in April and October of 2023 on SHARP.
- Managed Departmental operations, overseeing tasks, resources, and personnel to ensure efficiency and contribute to the overall success of the organization.
Certification
- Effective communication and active listening, SHARP Career Course 2021
- Instructors, trainers, and facilitators Common Faculty Development Program (CFD-IC) 2020
- Supervise and oversee the overall staff performance Practice Manager Course 2020
- Management, Senior Leader Course 2019
- Operations Cadre Training Operations Cadre Training
- Analyzing and Researching, SHARP Foundation Course 2017
- Processing, Analyzing, and Researching, Basic Healthcare Administration Course 2016
- Promoting diversity, equality, and inclusion within the workplace Equal opportunity Leaders Course 2014
- Tactical Data System Processing, Advanced Leaders Course 2011
- Selecting appropriate guidelines; procedures, Primary Leadership Development Course/Basic Leaders Course 2005
- Lifesaving care during emergent and non-emergency situations. Emergency Medical Technician (EMT) 2005
Timeline
Victim Advocate Specialist (Senior level)
United States Army
05.2021 - Current
Senior Management
United States Army
10.2013 - 04.2021
Operations/Personnel Manager
United States Army
03.2005 - Current
Middle Management
United States. Army
04.2004 - 09.2013
Bachelor of Science: Healthcare Administration (Currently pursuing) - Health Administration
Purdue Global
A.S: Healthcare Science - Health Sciences
Purdue Global University
High School Diploma -
Park View Senior High
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