Ruth Timmins
Sandy,UT
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized for excellent customer service.
Overview
18
18
years of professional experience
Work History
Disclosures Specialist
Academy Mortgage Corporation
03.2018 - Current
- Maintained knowledge of loan programs offered through mortgage company.
- Conducted regular audits of disclosure records to identify areas for improvement or potential issues requiring attention.
- Successfully managed high-pressure situations, maintaining composure and decisiveness in order to meet strict deadlines without sacrificing the quality of work.
Disclosure Specialist
Castle & Cooke Mortgage, LLC
01.2016 - 02.2018
- Completed accuracy checks to verify fees were disclosed properly to avoid violations.
- Served as a subject matter expert on change of circumstances.
- Partnered with others in compliance department and in business units to fix and improve issues.
Receptionist, Funder, Post-Closing Coordinator,
W. J. Bradley Mortgage Capital, LLC
02.2011 - 04.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supply management, managed frontdesk and updated relevant records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Bilingual Recruiter, Customer Service Rep
Various Companies
01.2006 - 03.2011
- Increased customer retention rates by providing personalized support in their native language.
- Followed up with carriers and customers and verified full satisfaction with products and services.
- Collaborated with team members to ensure efficient handling of bilingual support requests.
Education
GPA 3.5 -
Brigham Young University
Provo, UTGPA 3.7 -
Santa Rosa Junior College
Santa RosaHigh School Diploma -
Castello Branco High School
Manaus, BRSkills
- Excellent Customer Service
- Detail Oriented
- Compliance
- Data Analysis
- Multi-Tasking
- Generating Reports
- Self-Starter
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Community Service
- LDS Addiction Program, Facilitator, 2010 to Present
- Klondike Fever with American Cancer Society, 2006-2010
- Sunflower Park Homeowners Association, Board member, 2006-2010
Timeline
Disclosures Specialist
Academy Mortgage Corporation
03.2018 - Current
Disclosure Specialist
Castle & Cooke Mortgage, LLC
01.2016 - 02.2018
Receptionist, Funder, Post-Closing Coordinator,
W. J. Bradley Mortgage Capital, LLC
02.2011 - 04.2016
Bilingual Recruiter, Customer Service Rep
Various Companies
01.2006 - 03.2011
GPA 3.5 -
Brigham Young University
GPA 3.7 -
Santa Rosa Junior College
High School Diploma -
Castello Branco High School
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