Ruth Twum-Ampofo
Bolingbrook,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Service Dispatcher
URE Transport LLC
03.2023 - Current
- Coordinate daily dispatch operations, ensuring timely delivery of services to clients.
- Monitor fleet performance and optimize routes for increased efficiency.
- Utilize dispatch software for real-time tracking and communication with drivers.
- Respond promptly to customer inquiries, providing exceptional support and service.
- Collaborate with team members to resolve scheduling conflicts, and ensure resource availability.
- Analyze data trends to identify opportunities for reducing response times, and improving service reliability.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicate with drivers and personnel to coordinate the timely delivery of goods and materials.
- Direct dispatching, routing, and tracking of fleet vehicles.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
Warehouse Assistant
Stitch Fix Distribution Center
02.2021 - 02.2023
- Operated material handling equipment to ensure timely and accurate order fulfillment.
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to streamline shipping and receiving processes.
- Monitored product quality during packing to reduce returns and enhance customer satisfaction.
- Assisted in developing workflow improvements that increased operational efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Education
Bachelor of Education - Social Studies
University of Education
Winneba, Ghana09-2020
Skills
- Dispatch operations
- Fleet performance monitoring
- Route optimization
- Order fulfillment processes
- Quality control measures
- Workflow improvement strategies
- Damage identification techniques
- Time management techniques
- Team collaboration
- Shipping and receiving processes
- Problem-solving
- Interpersonal communication
- Microsoft Word & Computer Literacy
Languages
English
Timeline
Service Dispatcher
URE Transport LLC
03.2023 - Current
Warehouse Assistant
Stitch Fix Distribution Center
02.2021 - 02.2023
Bachelor of Education - Social Studies
University of Education