Ruth Vega
Orlando
Summary
Visionary entrepreneur with a proven track record of strategic growth and innovation at Petopia at Underhill Animal Hospital. Excelled in team leadership and strategic planning, driving exceptional customer service and financial stability. Skilled in marketing and contract negotiation, adept at fostering strong partnerships and leading high-performing teams towards achieving ambitious business goals.
Overview
13
13
years of professional experience
Work History
Founder Manager
Petopia at Underhill Animal Hospital
10.2019 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Created and monitored promotional approaches to increase sales and profit levels.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
Owner
Sparkle Pet Grooming
05.2012 - 07.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Associate Of General Studies -
Lehman College
Bronx, NYSkills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
- Client engagement
- Contract negotiation
- Organizational structuring
- Strategic planning
- Visionary leadership
- Team engagement
- Start-up operations
- Customer focus
- Business planning
- Goal setting
- Growth mindset
- Staff management
Timeline
Founder Manager
Petopia at Underhill Animal Hospital
10.2019 - Current
Owner
Sparkle Pet Grooming
05.2012 - 07.2017
Associate Of General Studies -
Lehman College
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