Ruth Watson

• Developed and actualized customer service initiatives to decrease wait times

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Ordered stock based on trends and customer favorites
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.

Coordinated and delivered USA today to various hospitals, hotels, convenience, stores and coin boxes in the Baltimore City vicinity.

Communicated daily with central office using a palm top computer. Ordered and maintained daily operating inventory. Tabulated weekly and monthly invoices from central office. Collecting remittances and maintain customer accounts.

Obtained Maryland, life and health insurance license as well as property and casualty insurance license. Collected various data regarding a clients debt insurance mortgage and educational needs of their children. Compile data and input into a personal computer using a prescribed company software to acquire the clients financial independence number. Interpreted results to clients showing them illustrations on how to acquire proper life insurance coverage refinance their homes Save money and reduce taxes

Adjudicated claims for wage earners applying for disability insurance benefits under Social Security.

Put eligible claimants, and they are beneficiaries in payment status based on Social Security laws and regulations. Input data using a personal computer that assess the. The national main frame, and kept the integrity of the master benefit records. Corrected all exceptions and input them for further processing. Contact of beneficiaries using proper direct contact methods. Facilitated training classes when needed. Evaluate it students during training classes using written, and oral methods. Served as a technical assistant for a new clerks and other staff.