Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ruth Wilson

Cincinnati,OH

Summary

Dynamic General Manager with a proven track record at Myeyedr, excelling in leadership and operations management. Drove year-over-year business growth while enhancing team performance through effective training and coaching. Expert in optimizing supply chain logistics, achieving significant cost reductions, and consistently exceeding sales goals while ensuring exceptional customer satisfaction.

Overview

9
9
years of professional experience

Work History

General Manager/Eyewear Consultant

Myeyedr
04.2016 - Current
  • Manage a diverse team of professionals, foster a positive work environment, and high employee satisfaction.
  • Manage budget implementations, employee reviews, training, and schedules.
  • Develop and implement strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Champion continuous improvement initiatives that enhance operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Optimize supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Consistently meets or exceeds monthly sales goals while maintaining a high level of customer satisfaction.
  • Contribute to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
  • Operate POS system terminal by inputting prescription information and processing payments with accuracy and attention to detail.
  • Place contact lens orders by processing shipments and properly submitting invoices for payment.
  • Resolve billing issues promptly and professionally, maintaining positive relationships with both clients and insurance providers.
  • Conduct thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
  • Train new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
  • Maintain a clean and orderly work environment that promotes professionalism and efficiency.
  • Manage appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
  • Handle and file patient records with discretion to comply with HIPAA guidelines.
  • Educate customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
  • Provide exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Manage inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
  • Collaborate with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.

Education

Associate of Applied Science - Psychology

Ohio Christian University
Circleville

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching

Accomplishments

  • Achieved the highest office-level contribution in my district, adhering to company budget expectations, coaching my team to maximize patient insurance benefits, and upselling services and products.


Timeline

General Manager/Eyewear Consultant

Myeyedr
04.2016 - Current

Associate of Applied Science - Psychology

Ohio Christian University

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Ruth Wilson