Daniel Bragg
Lynchburg,VA
Summary
Project support professional with over 7 years of experience in remote environments, driving operational and project initiatives. Demonstrates strong organizational skills and adaptability, effectively managing multiple priorities and deadlines. Proven track record in communication, attention to detail, and proactive project management, ensuring teams remain aligned and projects stay on schedule. Recognized for reliability and a positive attitude, consistently contributing to project success and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Eyewear Consultant / General Manager Trainee
MyEyeDr
12.2024 - Current
- Oversee daily practice operations, ensuring efficient workflows, staff coordination, and adherence to company policies and industry regulations.
- Support cross-functional project initiatives aimed at improving patient experience, operational efficiency, and revenue performance.
- Monitor and analyze key business metrics, using data-driven insights to identify opportunities for process improvement and profitability.
- Set and track revenue goals, managing sales strategies to drive consistent business growth.
- Resolve complex customer service issues with a patient-first mindset, promoting loyalty and satisfaction.
- Contribute to business development through local outreach, in-store initiatives, and strategic planning aligned with corporate objectives.
- Collaborate with leadership to recommend and implement operational changes that align with long-term goals.
Career Management Officer / Professional Operations Consultant
Knowesis Inc
06.2018 - 07.2024
- Directed personnel operations for newly commissioned military officers, including career counseling, quota source management, and strategic resource allocation.
- Provided operational and project-level support across multiple departments, ensuring mission alignment and workforce readiness.
- Oversaw adherence to budgetary constraints while managing accountability for a large-scale, high-impact budget across multiple programs.
- Ensured full compliance with government contracting standards and Department of Defense (DoD) security protocols, maintaining and handling classified information under active clearance.
- Collaborated with cross-functional teams and senior leadership to streamline personnel processes, resulting in measurable improvements in efficiency and resource optimization.
- Spearheaded system and workflow improvements that reduced redundancy and increased operational clarity across internal teams.
- Acted as a key liaison between military leadership, contracting officers, and internal stakeholders to ensure timely delivery of personnel and career management solutions.
Radiology Assistant
Central Health Radiology Department
05.2022 - 06.2023
- Collaborated with radiologists and technologists to support diagnostic imaging procedures, including X-ray, Ultrasound, MRI, Nuclear Medicine, and CT scans.
- Delivered patient-centered care by preparing individuals for procedures and providing emotional support throughout the process.
- Managed patient intake and documentation, ensuring accuracy and compliance with medical standards and departmental protocols.
- Assisted in patient positioning and equipment adjustments, maximizing image clarity while ensuring comfort and safety.
- Supported workflow operations within the imaging department, contributing to timely diagnostics and positive patient experiences.
Admissions Call Center Support
Regent University
Virginia Beach, VA
04.2017 - 06.2018
- Facilitated launch of remote call center, enhancing outreach and student engagement for Admissions team.
- Collaborated with cross-functional teams to design workflows and establish communication protocols.
- Supported recruitment, onboarding, and training processes for remote call center agents.
- Monitored performance metrics to identify opportunities for improved efficiency and lead conversion.
- Ensured compliance with data privacy regulations and university policies regarding sensitive information.
- Acted as liaison between Admissions leadership and remote team members to promote effective communication.
Concrete Mixer Truck Operator
Finly Corp
Lynchburg, VA
09.2015 - 04.2017
- Oversaw operation and maintenance of concrete mixer trucks for timely, safe delivery to job sites.
- Monitored mixer rotation speeds to ensure consistent quality and adherence to project specifications.
- Conducted pre- and post-trip inspections, collaborating with maintenance teams for necessary repairs.
- Navigated challenging job sites for precise concrete delivery, minimizing material waste.
- Maintained accurate delivery records, tracking load weights, delivery times, and signatures.
- Ensured compliance with DOT regulations and company safety policies.
Academic Advisor
Liberty University Online
01.2012 - 05.2015
- Provided academic and career advising to military students in Health and Sciences, Business, Counseling, and Education programs.
- Served as Lead Advisor for the online LiveChat team, managing daily operations and achieving satisfaction ratings of 90% to 100%.
- Collaborated with faculty and administrative staff to expand resource access for military learners.
- Led department performance in Financial Check-Ins, managing a caseload of 200+ students.
- Recognized as an expert in Military Tuition Assistance and educational benefits, offering strategic support to students and families.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA 05.2019
Skills
- Leadership & Team Development
- Project Coordination & Execution
- CRM & Data Management
- Operational Efficiency
- Communication & Client Relations
- Learning Management Systems
- Remote Collaboration
- Compliance & Data Security
- Training & Onboarding
- Strategic Thinking & Adaptability
Accomplishments
- Battalion Medallion F/111 FA Battalion - Exceptional performance during Annual Training 2012, and 2013.
- Combat Lifesaver certified.
Certification
- Department of Defense issued Security Clearance level Secrete Expire date of 07/2029.
Timeline
Eyewear Consultant / General Manager Trainee
MyEyeDr
12.2024 - Current
Radiology Assistant
Central Health Radiology Department
05.2022 - 06.2023
Career Management Officer / Professional Operations Consultant
Knowesis Inc
06.2018 - 07.2024
Admissions Call Center Support
Regent University
04.2017 - 06.2018
Concrete Mixer Truck Operator
Finly Corp
09.2015 - 04.2017
Academic Advisor
Liberty University Online
01.2012 - 05.2015
Bachelor of Science - Business Administration And Management
Liberty University