Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Wilson Thomas

Orlando

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Pharmacy Customer Associate

Bio-Solutions
Lake Mary
03.2017 - Current
  • Provide excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Participate in staff meetings to discuss strategies for improving the customer service experience.

Patient Customer Advocate

Aetna
Orlando
11.2008 - 09.2016
  • Facilitated timely customer service interactions via phone, email, and voicemail.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Followed up with customers after resolution of their issue to ensure satisfaction was achieved.
  • Handled extensive file reviews and Pre-Authorizations to assist the Clinical and Claim Management Teams.

Education

High School Diploma -

Oakridge High School
Orlando, FL
05-1986

Skills

  • Customer assistance
  • Pre-authorization processing
  • Communication skills
  • Conflict resolution
  • Time management
  • Active listening

Timeline

Pharmacy Customer Associate

Bio-Solutions
03.2017 - Current

Patient Customer Advocate

Aetna
11.2008 - 09.2016

High School Diploma -

Oakridge High School

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