Ruth Yang
M&T Bank
Rochester,NY
34
years of professional experience
Dynamic support specialist with a proven track record at M&T Bank, excelling in customer service and relationship management. Resolved complex inquiries and expedited issue resolution, enhancing customer satisfaction. Skilled in CRM documentation and remote support, ensuring compliance and accuracy in all transactions. Committed to delivering results and fostering positive client experiences.
Work History
COR Support Specialist
8 Years 6 Months- Resolved complex customer inquiries across deposit, lending, and digital banking channels.
- Interpreted account activity, research findings, and system records to provide accurate support.
- Documented service cases in CRM platforms, ensuring complete and compliant follow-up.
- Coordinated with branch, operations, and back-office teams to expedite issue resolution.
Teller
25 Years- Processed cash deposits, withdrawals, transfers, and loan payments with accuracy and compliance.
- Verified customer identification and transaction details to support security and fraud prevention.
- Balanced cash drawer and resolved discrepancies in alignment with branch controls.
- Delivered courteous customer service while handling inquiries, account issues, and routine transactions.
Skills
Customer service
Remote support
Support services
Customer relationship management
Timeline
COR Support Specialist
M&T Bank
04.2018 - CurrentRead More
Teller
M&T Bank
04.1993 - 04.2018Read More