Ruth Y. Zelaya
Brentwood,New York
Summary
Highly organized and detail-oriented Lead Patient Care and Medical Receptionist with expertise in efficiently handling incoming calls and scheduling tasks. Strong focus on providing a positive phone call experience and creating a welcoming atmosphere. Skilled in effectively controlling patient health and ensuring well-being. Proficient in computer skills and implementing systems to streamline operations. Motivated by challenges and driven to solve problems. Hardworking and persevering individual eager to learn and grow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aid
BAYADA Home Health Care
01.2023 - Current
- Facilitated safe patient transfers between locations.
- Reports any changes in-patient status/condition
- Educated patients on self-care strategies with assistive devices.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helped patients maintain optimal health by overseeing medication administration and all doctor’s appointment
- Offered psychological and emotional support to promote well-being.
Home Health Aide
Alvita Home Care
06.2021 - 02.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Care Advisor
HRHCare Elsie Owens Health Center
01.2015 - 01.2020
- Directed patients promptly and effectively to the necessary healthcare service.
- Deal with telephone enquiries, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary healthcare team
- Handled administrative duties with an emphasis on safeguarding sensitive information.
- Provide administrative support to the Primary Health Care team ensuring an efficient and effective service is maintained and workload prioritized
- Issuing repeat prescriptions according to practice guidelines
- Dealing with correspondence including scanning letters on to patient records
- Booking appointments for GPs, Nurses, Healthcare Support Worker, Phlebotomist, Physiotherapist, Care Link Advisor and Midwife
- Accurate data input to maintain, update and retrieve information from computer system
- Accurately input clinical data which may include outcome of attendance of hospital clinics and practice appointments
- Ensured correctness of insurance data for patients.
Education
High School -
Brentwood Sonderling High School
Brentwood, NY01.2009
Skills
- Microsoft Word
- Excel
- Outlook
- Access
- Bi-lingual
- Quick Learner
- Multi-Task
- Trustworthy
- Team Oriented
- Detail Oriented
- Excellence Communication
- Ability to work independently
- Strong work ethics
Certification
CPR
Timeline
Home Health Aid
BAYADA Home Health Care
01.2023 - Current
Home Health Aide
Alvita Home Care
06.2021 - 02.2022
Patient Care Advisor
HRHCare Elsie Owens Health Center
01.2015 - 01.2020
CPR
High School -
Brentwood Sonderling High School
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