Summary
Work History
Education
Skills
Timeline
Overview
Generic

Ruthann Kreiner

Narvon,PA

Summary

I am an organized dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the goals that the company is wanting to accomplish.

I professionally manage multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. As well as being a hardworking and a passionate job seeker with strong organizational skills eager to secure a position in Medical Billing and Coding.

Work History

Nurses Aide

Ephrata Hospital
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Bartender

B&B Lounge
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Waitress

Caruso's Family Restaurant
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

CNA

Lebanon Valley Brethren Home
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.

Secretary

Keystone Blasting Service
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Owner

American Processors And Collections
03.2003 - 06.2005
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and motivated employees to perform daily business functions.

Education

Certificate - Medical Billing And Coding

University of Phoenix
4035 S Riverpoint Pkwy, Phoenix, AZ 85040
07.2023

Skills

  • Insurance Coding (ICD-10-CM, CPT, and HCPCS)
  • Certified Professional Coder
  • Patient Data Coding
  • Medical Terminology
  • Knowledgeable in Microsoft
  • Medical Claims Coding
  • HIPPA Compliance
  • Appointment Scheduling
  • Clerical Functions
  • Verbal and Written Communication
  • Medical Recordkeeping
  • Customer Service
  • Disease Classification
  • Anatomy and Physiology
  • EMR Systems
  • Insurance Billing

Timeline

Owner

American Processors And Collections
03.2003 - 06.2005

Nurses Aide

Ephrata Hospital

Bartender

B&B Lounge

Waitress

Caruso's Family Restaurant

CNA

Lebanon Valley Brethren Home

Secretary

Keystone Blasting Service

Certificate - Medical Billing And Coding

University of Phoenix

Overview

2
2
years of professional experience
Ruthann Kreiner