Ruthann Pena
Chandler,AZ
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mandatory Loan Advisor
Bridgecrest Drive Time
Mesa
04.2023 - 11.2023
- Making outbound calls and leaving voicemails
- Taking inbound calls to help customers with payment
- Set up payment arrangements
- Getting them back on track with their loans.
Senior Bilingual Collections
Cenlar FSB
Tempe
05.2018 - 04.2023
- Interpersonal skills/ collections/ organizational skills/ mulittasking and prioritization
- Attention to detail and reaching timely goals
- Analyzing client situation and applying related programs for resolution
- Communicating with various internal and external departments for further resolution
- Preparing for final managerial approval.
Verification Specialist
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Phoenix
01.2016 - 05.2018
- Verifying applications adhering to non-fraudulent information
- Perform financial audits for discrepancies
- Ensuring all documentation is accurate and complete
- Ensuring a returning customer
- Verifying credit, loan, and financial product applications using software systems.
Single Point of Contact
Loancare LLC
Chandler
03.2010 - 01.2016
- Coordinating information and requests
- Ensuring consistency in the communication process
- Clarifying information and inquiry processing.
Education
Certification - Google analytics
Google
12.2023
Master's - Human Resource Management
Colorado Technical University-Online
12.2020
Bachelor's - Paralegal Studies
Everest College-Phoenix
05.2013
Bachelor's - Organizational Management
ASU Tempe
12.2009
Associate's - Criminal Justice
Central Arizona College
05.2006
Some College (No Degree) - ACCOUNTING AND FINANCE
PHOENIX COMMUNITY COLLEGE
Skills
- Credit Analysis
- Portfolio Management
- Underwriting
- Financial Analysis
- Data analytics
- Data visualization
- Requirements gathering
- Business analysis
- SQL
- Analytics
- Tableau
- Data analysis skills
- Information security
- Communication skills
Certification
- Certified Valuation Analyst
- Analytical certified
Timeline
Mandatory Loan Advisor
Bridgecrest Drive Time
04.2023 - 11.2023
Senior Bilingual Collections
Cenlar FSB
05.2018 - 04.2023
Verification Specialist
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01.2016 - 05.2018
Single Point of Contact
Loancare LLC
03.2010 - 01.2016
Certification - Google analytics
Google
Master's - Human Resource Management
Colorado Technical University-Online
Bachelor's - Paralegal Studies
Everest College-Phoenix
Bachelor's - Organizational Management
ASU Tempe
Associate's - Criminal Justice
Central Arizona College
Some College (No Degree) - ACCOUNTING AND FINANCE
PHOENIX COMMUNITY COLLEGE
- Certified Valuation Analyst
- Analytical certified