Ruthann Sovis

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Provide excellent customer service to all customers at checkout. Assist customers with making layaway purchases and pickup. Work on the floor to provide customer assistance when needed. Work in dressing room area when assigned.

Lead five associates in Fabrics and Crafts Department, ensuring stocked and presentable merchandise. Executed all price changes, clearance marking and markdowns. Completed new Modulars. Created a multi-faceted inventory system designed to streamline inventory ordering and ensure proper stock. Recognized by customers for possessing superior customer service skills, resolving problems quickly and efficiently.

Managed 135 front-end associates, completing all employee schedules, performing evaluations, and providing coaching. cCreated and lead monthly cashier, cart pushers, service desk, layaway, and customer service manager meetings. Received a 100% front-end rating by STAR.