Ruth Cruz
Hercules,CA
Summary
Professional and dedicated customer service with 7 years of industry experience. A solid team player with a positive demeanor and committed in building customer relationships to increase and drive business results.
Overview
5
5
years of professional experience
Work History
Administration Supervisor /Customer Sales Representative
ScootLift Inc
Hayward, CA
05.2024 - 11.2024
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Improved the business organization by introducing innovative ideas through, Social media networking and marketing.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Order Management Specialty - Customer Service
Pentagon Technologies Group Inc
Hayward, CA
01.2022 - 04.2024
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Established strong working relationships with key clients through exceptional service.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
Cocktail Server/ Food Server
Chevy's Mexican Restaurant
Emeryville, CA
06.2019 - 01.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Produce Team Member / Produce Order Writer (Buyer)
Whole Food Market
Berkeley, CA
02.2020 - 11.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales through attractive displays, creative cross-merchandising, and strategic placement of promotional materials.
- Assisted customers with special requests, ensuring their needs were met promptly and accurately.
Education
Some College (No Degree) -
Contra Costa College
San Pablo, CAHigh School Diploma -
Pinole Valley High School
Pinole, CA06-2017
Skills
- Bilingual Spanish and English
- Excellent communication skills
- Leadership, and adaptability
- Problem-solving
- Attention to detail
- Ability to do several things at the same time
Timeline
Administration Supervisor /Customer Sales Representative
ScootLift Inc
05.2024 - 11.2024
Order Management Specialty - Customer Service
Pentagon Technologies Group Inc
01.2022 - 04.2024
Produce Team Member / Produce Order Writer (Buyer)
Whole Food Market
02.2020 - 11.2021
Cocktail Server/ Food Server
Chevy's Mexican Restaurant
06.2019 - 01.2022
Some College (No Degree) -
Contra Costa College
High School Diploma -
Pinole Valley High School