Summary

Overview

Work History

Education

Skills

Timeline

Ruth Cruz

Hercules,CA

Summary

Professional and dedicated customer service with 7 years of industry experience. A solid team player with a positive demeanor and committed in building customer relationships to increase and drive business results.

Overview

years of professional experience

Work History

Administration Supervisor /Customer Sales Representative

ScootLift Inc

Hayward, CA

05.2024 - 11.2024

Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
Improved the business organization by introducing innovative ideas through, Social media networking and marketing.
Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.

Order Management Specialty - Customer Service

Pentagon Technologies Group Inc

Hayward, CA

01.2022 - 04.2024

Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
Established strong working relationships with key clients through exceptional service.
Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.

Cocktail Server/ Food Server

Chevy's Mexican Restaurant

Emeryville, CA

06.2019 - 01.2022

Provided attentive service, regularly checking in on guests to ensure their needs were met.
Managed cash transactions accurately, ensuring proper handling of payments and tips.
Contributed to team success by assisting co-workers during high-volume periods as needed.

Produce Team Member / Produce Order Writer (Buyer)

Whole Food Market

Berkeley, CA

02.2020 - 11.2021

Enhanced customer satisfaction by providing exceptional service and product knowledge.
Boosted sales through attractive displays, creative cross-merchandising, and strategic placement of promotional materials.
Assisted customers with special requests, ensuring their needs were met promptly and accurately.