Crystal Aguilera-Delgado
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Service Representative I
Lurie Outpatient Center In Northbrook
07.2018 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Responsible for collections, including copays, estimates, and outstanding balances.
Patient Service Representative II
Lurie Children's Outpatient Center In Northbrook
09.2019 - 08.2020
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns during peak hours.
- Trained new staff on outpatient processes and procedures.
Certified Nursing Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
06.2016 - 06.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, IL05.2024
Skills
- Basic Life Support for Health Care Providers (BLS)
- Bilingual (Spanish-English)
Timeline
Patient Service Representative II
Lurie Children's Outpatient Center In Northbrook
09.2019 - 08.2020
Patient Service Representative I
Lurie Outpatient Center In Northbrook
07.2018 - Current
Certified Nursing Assistant
Ann & Robert H. Lurie Children's Hospital Of Chicago
06.2016 - 06.2018
Bachelor of Science - Nursing
Chamberlain University
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