Ruth Treviño
San Antonio
Summary
Dynamic retail manager with over 15 years of experience driving operational excellence in the retail industry. Passionate leader dedicated to cultivating talent and empowering employees to achieve mastery in their roles. Known for adaptability in navigating challenges and seizing opportunities, consistently fostering a positive work environment. Committed to delivering exceptional service that enhances employee satisfaction and customer experience.
Overview
12
12
years of professional experience
Work History
Retail Manager
Cracker Barrel Old Country Store (CBOCS)
07.2022 - Current
- Supervises a team of 15 associates. Boosted sales to exceed $1 million for two consecutive fiscal years. Reduced inventory shrinkage nearly 2% in the past year. Enhanced customer loyalty traffic by 7% over the last year.
- Conducts new hire orientations.
- Manages shift leader training for district operations across 16 stores.
- Delivers exceptional hospitality and customer service.
- Traveled to assist underperforming stores and those lacking retail management.
- Maintained extensive product knowledge.
- Handles ordering of supplies, inventory adjustments, and employee scheduling.
- Led team to achieve sales targets through effective training and mentoring.
- Streamlined inventory management processes, reducing stock discrepancies.
- Conducted performance evaluations, providing constructive feedback to staff.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Corporate Trainer
CBOCS
11.2015 - 06.2022
- Facilitated successful nationwide unit openings, contributing to brand expansion. Delivered comprehensive training for new employees and managers to improve operational readiness. Contributed to successful grand openings through proactive support and coordination.
- Developed and delivered engaging training programs to enhance employee performance and knowledge retention.
- Mentored junior trainers, fostering professional development and enhancing team capabilities.
Retail Sales Shift Leader
CBOCS
06.2014 - 06.2022
- Assisted retail manager with daily operations. Trained team members on certified skills. Processed incoming shipments and updated inventory records.
- Trained and mentored new team members on best practices and operational standards.
Education
Associates of Applied Science - Digital Media Design Technology
Texas State Technical College
Harlingen, TX12-2013
Skills
- Strategic Planning and Adaptability
- Leadership Development and Training
- Sales enhancement
- Visual Merchandising
- Customer Service
- Inventory control
- Complaint resolution
- Team Training
- Employee scheduling
Languages
Spanish
Professional Working
Timeline
Retail Manager
Cracker Barrel Old Country Store (CBOCS)
07.2022 - Current
Corporate Trainer
CBOCS
11.2015 - 06.2022
Retail Sales Shift Leader
CBOCS
06.2014 - 06.2022
Associates of Applied Science - Digital Media Design Technology
Texas State Technical College