Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruthie C. Meyer

Ballwin

Summary

I am seeking a challenging career opportunity with a progressive organization that will allow me to utilize my customer service and leadership skills to contribute to the success of the company. I am highly motivated, responsible, and committed to delivering exceptional customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Experience

Commsell
03.2024 - Current
  • Service as the primary point of contact for customer’s status update for payment, refunds, shipping information using social AI media chat, /Shopify, Zowie, NetSuite, and emails. Support shipping and return department return and shipping information. Perform administrative functions, update database. File claims with operations shipping carriers. Assist with operational and administrative needs.

Department Coordinator CS

MetLife/Farmers Insurance
06.2014 - 12.2023
  • Serve as the primary point of contact for insurers’ operational and administrative needs, overseeing high volume of incoming and outgoing calls.
  • Support Claims Operation by handling claims of material damage and property.
  • Perform administrative functions, update database production reports, and maintain claims files.
  • Provide payment status of claims in accordance with industry standards and established payment authority.
  • Monitor and assess claims for resolution.
  • Coordinate communication with clients, claimants, and other parties throughout the claim adjustment process.
  • Collaborate with the handling adjuster to ensure proper communication and maintenance of client information.
  • Assist with training, meetings, and other assigned duties.
  • P/C License/ Non-Resident

A/R, Billing and Coding Specialist

Head and Neck Specialists
03.2013 - 11.2013
  • Process assigned pending insurance claims and review and code patient forms for payments.
  • Collaborate with the Office Manager to resolve reimbursement issues.
  • Ensure claims submitted according to HIPPA and coding regulations by researching clinical documentation.

Concurrent Reviewer Representative

Coventry Heath Care USA
12.2011 - 03.2013
  • Assist a staff of fourteen remote nurses with Medicaid data entry into patient's charts.
  • Obtain patient’s medical information from contracted medical facilities and upload it into the file.
  • Update and file letters using medical codes and address cultural issues in health services delivery as a member of the Corporate Culturally Competent Care committee.

Education

Horry Georgetown Technical College
Conway, SC
05.2011

Skills

  • Administrative recruitment, training, ACH payments, employment development, telephonic communication, technical writing, Microsoft Excel, Word proficiency, data entry, time management, creativity, availability, leadership, critical thinking, problem solving and every day-to-day office management skill Ability to quickly master innovative technologies and utilize various technology platforms and tools
  • Customer service experience

Certification

LICENSE Non-Residential Adjuster P/C

Timeline

Customer Service Experience

Commsell
03.2024 - Current

Department Coordinator CS

MetLife/Farmers Insurance
06.2014 - 12.2023

A/R, Billing and Coding Specialist

Head and Neck Specialists
03.2013 - 11.2013

Concurrent Reviewer Representative

Coventry Heath Care USA
12.2011 - 03.2013

Horry Georgetown Technical College

Similar Profiles

CREATE PROFILE