Ruthie McMillon
Minneapolis,US
Summary
I am a Dynamic Customer Service Representative with a proven track record, excelling in whatever duties and requirements that are required and expected of me. I am skilled in Microsoft Office and much much more, while being adept at managing customer interactions with precision care. I am recognized for enhancing customer satisfaction and experiences, while maintaining a professional and respectful business relationship throughout.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Coolibar
St. Louis Park, MN
09.2023 - 06.2025
Acted as the first and main point of contact for customers with questions or concerns via phone, email, live chat and in-store.
Addressed customer complaints and worked to find satisfactory resolutions.
Assisted customers with order placement, modifications, and returns, including understanding and explaining policies, pricing and fees.
Processed incoming and outgoing mail, Both inner and outer-office. This included packaging, labeling and mailing out All the new catalogs for each quarter/promotion coming up along with inner-office mail delivery.
Handled all the orders/accounts that came back flagged for Fraud while adhering to the Regulation E guidelines and timelines along with company policies.
Worked with FedEx, UPS, USPS, DHL and other carriers, both National and International to ensure order delivery accuracy. Tracked, Reshipped and Refunded orders as needed.
Kept accurate records of customers interactions and transactions from beginning to end.
Assisted with Product Testing, Fulfillment and any other special duties/projects that may have been presented.
Enterprise Fraud Specialist 11
TCF National Bank
Plymouth, MN
05.2015 - 08.2023
Acted as the first and main point of contact for customers with questions or concerns via phone, email, live chat and in-store.
Addressed customer complaints and worked to find satisfactory resolutions.
Assisted customers with order placement, modifications, and returns, including understanding and explaining policies, pricing and fees.
Processed incoming and outgoing mail, Both inner and outer-office. This included packaging, labeling and mailing out All the new catalogs for each quarter/promotion coming up along with inner-office mail delivery.
Handled all the orders/accounts that came back flagged for Fraud while adhering to the Regulation E guidelines and timelines along with company policies.
Worked with FedEx, UPS, USPS, DHL and other carriers, both National and International to ensure order delivery accuracy. Tracked, Reshipped and Refunded orders as needed.
Kept accurate records of customers interactions and transactions from beginning to end.
Assisted with Product Testing, Fulfillment and any other special duties/projects that may have been presented.
Education
Customer Service Certification - Customer Service
Hennepin County/State of Minnesota
Minneapolis, MN02.2008
Associate of Arts - Computer Graphics
Waldorf College
Forest City, IA05.2001
Skills
Typing
10 Key
6 line Switchboard
Microsoft Office (word, excel, outlook)
Live chat
Microsoft Teams
Kronos
Dispute Resolution
Accounts Payable and Receivable
Training Coordinator
Timeline
Customer Service Representative
Coolibar
09.2023 - 06.2025
Enterprise Fraud Specialist 11
TCF National Bank
05.2015 - 08.2023
Customer Service Certification - Customer Service
Hennepin County/State of Minnesota
Associate of Arts - Computer Graphics
Waldorf College