Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
References
Timeline
Generic

Elexus Hall

Minneapolis,MN

Summary

Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sheet Metal connectors, Inc
Fridley, MN
04.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Switchboard
  • Assisted customers with a warm and professional attitude.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Processed orders.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

PCA Personal Care Assistant

Family First Homecare
Saint Paul, MN
06.2019 - 11.2023
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Client Advocate

Lighthouse Way Shelter
Saint Paul, MN
01.2023 - 07.2023
  • Provided customer service to clients by responding to inquiries and resolving complaints.
  • Facilitated the completion of client applications, documents and forms.
  • Verified client information and ensured accuracy in records.
  • Assisted clients with navigating company policies, procedures and processes.
  • Developed customized solutions for individual customer needs.
  • Support clients in maintaining stability in personal life and achieving positive outcomes.
  • Developed relationships with community referral sources.

Security Officer

GSSC Security
Saint Paul, MN
09.2020 - 03.2021
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.

Medical Receptionist

Villa at Camdan-Brooklyn Center
MN
09.2020 - 03.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Activities Assistant

Villa at Bryn Mawr
Minneapolis, MN
10.2019 - 07.2020
  • Assisted in the development of activity plans for residents on a weekly basis.
  • Organized and implemented activities to meet the individual needs of each resident.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Provided one-on-one assistance with activities for those who needed it.
  • Monitored safety and cleanliness during activities.
  • Encouraged residents to participate in leisure activities according to their abilities.
  • Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.

Personal Care Assistant

Elite Nursing Services, Inc
Brooklyn Center, MN
03.2016 - 12.2019
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.

Teachers Aid

WAY TO GROW
Minneapolis, MN
08.2018 - 03.2019
  • Assisted teachers in preparing materials for instruction and classroom activities.
  • Provided support to students by monitoring their progress, answering questions, and helping with assignments.
  • Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
  • Supervised student activities during recess, lunchtime, and other breaks.
  • Helped maintain a safe learning environment for all students.
  • Supported classroom teachers by managing files, preparing materials and updating records.

Cashier

Imperial Parking (U.S.), LLC
Minneapolis, MN
04.2015 - 03.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Education

Associate's degree - Business Management

Minneapolis Community And Technical College
Minneapolis, MN
05-2024

High school or equivalent -

Augsburg Fairview Academy
Minneapolis, MN
06.2017

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Product Knowledge
  • Information Security
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Complaint resolution
  • Account updating
  • Data Collection
  • Problem-solving abilities
  • Money handling abilities
  • Consultative Sales
  • Report Generation
  • Scheduling
  • High-energy attitude
  • Microsoft Excel
  • Order Fulfillment
  • Typing proficiency

Certification

  • First Aid Certification
  • Driver's License
  • CPR Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Affiliations

Reading

Working Out

DIY projects

Spending time with family

References

References available upon request.

Timeline

Client Advocate

Lighthouse Way Shelter
01.2023 - 07.2023

Customer Service Representative

Sheet Metal connectors, Inc
04.2021 - Current

Security Officer

GSSC Security
09.2020 - 03.2021

Medical Receptionist

Villa at Camdan-Brooklyn Center
09.2020 - 03.2021

Activities Assistant

Villa at Bryn Mawr
10.2019 - 07.2020

PCA Personal Care Assistant

Family First Homecare
06.2019 - 11.2023

Teachers Aid

WAY TO GROW
08.2018 - 03.2019

Personal Care Assistant

Elite Nursing Services, Inc
03.2016 - 12.2019

Cashier

Imperial Parking (U.S.), LLC
04.2015 - 03.2019

Associate's degree - Business Management

Minneapolis Community And Technical College

High school or equivalent -

Augsburg Fairview Academy

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Elexus Hall