Idalou Mendoza
Weslaco,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Senture
McAllen, TX
02.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer telephone calls to field inquiries from customers seeking information for COVID-19 vaccine & protocols.
- Resolve customer problems and complaints by providing accurate Information.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Performed background checks on potential hires to ensure compliance with company standards.
Retail Assistant Manager
T-Mobile KCI
Harlingen, TX
08.2019 - 11.2020
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained employees in suggested selling and merchandising techniques to obtain monthly sales quotas.
- Increased sales by offering advice on purchases and promoting additional products.
- Reviewed weekly sales circulars and monitored price changes.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Answered questions about store policies and concerns to support positive customer experiences.
Team Member
Whataburger
Weslaco, TX
03.2016 - 04.2018
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Entered food and beverage orders into POS system.
- Operated cash register to process sales transactions, handle cash and make change.
Education
High School Diploma -
South Palm Gardens High School
Weslaco, TX05.2018
Skills
- Complaint resolution
- Report preparation
- International sales support
- Sales expertise
- Inbound and Outbound Calling
- Customer service
- Conflict resolution
- Data entry
- Inbound and outbound calling
- Upselling techniques
- Spreadsheets
- Customer consulting
- Data evaluation
- Microsoft Excel
- Creative problem solving
- Good listening skills
- Multi-line phone talent
- Money handling abilities
- Key holder experience
- Strategic sales knowledge
- Technical Support
- POS systems expert
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
Senture
02.2021 - Current
Retail Assistant Manager
T-Mobile KCI
08.2019 - 11.2020
Team Member
Whataburger
03.2016 - 04.2018
High School Diploma -
South Palm Gardens High School