JIRA with ROVO AI
Ruth Jeba Jayaraj
Cumming,USA
Summary
Results-driven Scrum Master/Project Manager with experience fostering psychologically safe Agile teams through emotional intelligence, coaching mindset, conflict resolution, and servant leadership. Skilled in guiding cross-functional teams through change, building stakeholder trust, improving team collaboration, and maintaining calm, solution-oriented leadership during high-pressure delivery cycles.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Project Scrum Master
Tata Consultancy Services Limited
Atlanta, GA
10.2019 - Current
- Led Agile teams of 8–13 members delivering systems such as Point Of Sale (POS), Loyalty and Promotion Systems, Customer Relationship Management (CRM), Inventory Management Systems (IMS), Warehouse Management System(WMS), Audit Management System.
- Used emotional intelligence and active listening techniques to improve team morale, reduce communication gaps, and strengthen collaboration across distributed Agile teams.
- Facilitated psychologically safe Scrum ceremonies that encouraged transparency, accountability, and constructive feedback.
- Managed end-to-end delivery of projects valued at $1.8M+ to $400M+.
- Partnered with Product Owners to prioritize backlogs and automate JIRA activities using ROVO AI, plan risk using ROAM technique and manage dependencies.
- Coached team members and Product Owners on Agile principles, servant leadership, and continuous improvement practices, increasing sprint predictability and team ownership.
- Mentored newly formed teams through Agile transformation using a coaching-first approach rather than directive management.
- Mediated cross-team conflicts and competing priorities between business and engineering stakeholders, helping teams maintain delivery timelines and healthy collaboration.
- Resolved sprint blockers through collaborative facilitation and conflict navigation strategies, reducing escalation dependency.
- Tracked KPIs and reported program health to leadership.
- Built trust with stakeholders through transparent communication, proactive risk reporting, and consistent follow-through on delivery commitments.
- Strengthened relationships between leadership and development teams by facilitating open discussions and alignment workshops.
- Applied systems thinking to identify process bottlenecks, dependencies, and workflow inefficiencies across multiple Scrum teams.
- Improved Agile delivery flow by analyzing interconnected team processes and introducing Scrum and SAFe practices.
- Led Scrum execution within an Agile Release Train (ART) using Scaled Agile Framework, facilitating sprint ceremonies, removing impediments, and ensuring alignment with program objectives to deliver high-quality increments on schedule.
- Maintained calm and solution-focused facilitation during high-pressure production incidents and critical release cycles.
- Guided teams through organizational change and shifting priorities while preserving team stability and delivery focus.
- Analyzed team performance metrics to drive actionable insights for process enhancements.
QA Team Lead
Tata Consultancy Services Limited
Atlanta, GA
11.2011 - 09.2019
- Led QA team to enhance software testing processes and improve product quality.
- Developed and implemented test strategies aligning with project requirements and client expectations.
- Mentored junior QA engineers, fostering skills in automated testing tools and methodologies.
- Conducted risk assessments to identify potential defects and ensure timely resolution before deployment.
- Improved customer satisfaction ratings by proactively addressing concerns related to software quality.
- Established comprehensive test plans based on project requirements and priorities.
- Coordinated with stakeholders to gather feedback on product quality and incorporate it into future releases successfully.
QA Lead
Infosys Limited
02.2011 - 10.2011
- Led QA initiatives for enterprise applications.
- Collaborated with cross-functional teams to ensure quality and delivery.
- Improved processes that enhanced system reliability and performance.
- Collaborated with clients including Cisco and Apple to ensure quality standards.
- Managed portfolio-level activities to align QA resources with customer expectations.
- Contributed to account development by enhancing QA resource allocation strategies.
QA Lead
Wipro Technologies
06.2007 - 12.2010
- Directed QA efforts for UNIX, Storage, and Insurance applications across multiple clients.
- Collaborated with RadiSys Corporation, Employees' State Insurance Corporation, and DELL-EMC to ensure quality standards.
- Established testing protocols to enhance software reliability and performance.
- Managed cross-functional teams to execute comprehensive quality assurance strategies.
Education
Masters - Computer Science
Bharathidasan University
Tamilnadu, India04-2007
Bachelors - Computer Applications
Bharathidasan University
Tamilnadu, India04-2005
Skills
- Enterprise Program & Portfolio Management
- Adaptive leadership
- Agile Transformation (Scrum, SAFe) and Agile coaching
- Executive Stakeholder Management
- Cross-Functional Team Leadership (Onshore/Offshore)
- Program Governance & Delivery Execution
- Risk, Dependency & Issue Management
- Change Management & Process Optimization
- KPI, Metrics & Reporting (OKRs, Velocity, Predictability)
- Tools: Jira, Confluence, Azure DevOps
- Teamwork and collaboration
Certification
- SAFe AI-Empowered Product Owner/Product Manager (6.0) (POPM)
- Certified Scrum Master (CSM)
- AI for Scrum Master (Microcredential)
- ISTQB
Software
Confluence
Tableau
ServiceNow
Azure DevOps
Figma
Timeline
Project Scrum Master
Tata Consultancy Services Limited
10.2019 - Current
QA Team Lead
Tata Consultancy Services Limited
11.2011 - 09.2019
QA Lead
Infosys Limited
02.2011 - 10.2011
QA Lead
Wipro Technologies
06.2007 - 12.2010
Bachelors - Computer Applications
Bharathidasan University
Masters - Computer Science
Bharathidasan University
Work Permit
Green Card Holder (No sponsorship required)