Ruthvik Adloori
Strategy & Insights Leader
Dallas,TX
Summary
Accomplished in leading UX research and design, with 10+ years of professional experience. I've driven impactful innovations at JPMorgan Chase and other notable companies. Expert in Human-Centered Design Thinking and adept in team collaboration, my strategic leadership and efficient processes has translated complex insights into actionable product enhancements, significantly enhancing user experience across various digital platforms.
Overview
10
10
years of professional experience
Work History
Associate Director UX Research - Consumer Payments
Optum, UnitedHealth Group
07.2024 - Current
- Managed mid-size research team, supervising daily performance as well as training and improvement plans.
- Established overall strategy by managing end to end research initiatives for the consumer payments segment within Optum Financial and Starship Studio
- Established strong relationships with key stakeholders to align the research initiatives with product roadmap
- Executed Generative Formative and Evaluative Research plans to address complex business needs
- Translated research insights into actionable recommendations that drove impact for the business
VP UX Research Lead
JPMorgan Chase
10.2021 - 07.2024
- Led cross functional team with Researchers, Designers, Content and Product Managers
- Worked on portfolio of projects within JPMC’s Legal Regulatory and Machine Learning departments.
- Worked closely with Product & Business Stakeholders, Cross Functional Teams and Executive Leadership Team to identify key initiatives and deliver tangible and actionable insights to drive impact across the suite of products
- Worked on digital transformation of existing product and as well as 0-1 products
Sr UX Design Researcher
Blue Cross and Blue Shield of Florida
02.2018 - 10.2021
- Led research and design efforts for multiple customers facing applications such as Case Management, Payments, Plan Analysis Tool, Integrated Customer view, Message Center addressing user needs of more than 10 million customers of Florida Blue
- Facilitated ideation workshops, fostering innovation and generating new concepts for product enhancements grounded in research insights
- Developed comprehensive personas, enabling the team to create tailored designs that catered to specific user needs and preferences
- Strengthened team collaboration through regular presentations of research progress updates, fostering a shared understanding of project goals and user needs
- Led research and design efforts for Enterprise facing applications such as Workflow Management, Integration Platform for Enterprise Services addressing needs of more than 7000 employees across Florida Blue
User Research Consultant
Facebook Reality Labs (Meta)
04.2017 - 02.2018
- Worked closely with Perceptual Research Scientists and Technical Product Managers for multiple projects providing user research insights on cutting edge Augmented and Virtual Reality applications.
- Established and executed research plans for carrying out mixed methods user research for multiple projects such as Near Field HRTF (Head Related Transfer Function), Eye gaze scope for Eye Tracking Systems, Masked Threshold study for Augmented Reality, Audio Spatialization in Augmented Reality Environments
UX Specialist
Florida Institute of Technology
05.2014 - 04.2017
- Worked on Innovative Projects such as Context Sensitive Cockpit Design, Therapy by Design, Tangible Interactive models, 3-D Model of Nuclear Reactor.
- Worked on research projects with Chief NASA Scientist and other Phd candidates
Education
Master of Science - Human Centered Design
Florida Institute of Technology
Melbourne, FL 05.2001 -
Bachelor of Science - Avionics
Vaughn College of Aeronautics
Flushing, NY 05.2001 -
Skills
Team collaboration and leadership
Strategic leadership
Decision-making
Organizational development
Agile Methodology
Human Centered Design Thinking
Mixed Methods Research
Process Mapping
Journey Mapping
Usability Testing
Rapid Iterative Prototyping
Surveys
Timeline
Associate Director UX Research - Consumer Payments
Optum, UnitedHealth Group
07.2024 - Current
VP UX Research Lead
JPMorgan Chase
10.2021 - 07.2024
Sr UX Design Researcher
Blue Cross and Blue Shield of Florida
02.2018 - 10.2021
User Research Consultant
Facebook Reality Labs (Meta)
04.2017 - 02.2018
UX Specialist
Florida Institute of Technology
05.2014 - 04.2017
Master of Science - Human Centered Design
Florida Institute of Technology
05.2001 -
Bachelor of Science - Avionics
Vaughn College of Aeronautics
05.2001 -