Ruty Melendez
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Positive Impact Health Centers
Decatur, GA
11.2025 - Current
- Verified health insurance coverage.
- Verified income eligibility and supporting documentation.
- Check for Ryan White & EWR requirements.
- Update patient information in Powerchart or SPM.
Front Desk Receptionist
Positive Impact Health Centers
Decatur, Ga
06.2025 - 11.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated communication between medical staff and patients to streamline workflow.
- Maintained accurate patient records using electronic health record systems.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to company privacy.
- Collected type payments, processed transactions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Appointment Coordinator/ CSR
GNR Public Health
Lawrenceville
01.2023 - 02.2025
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Optimized resource allocation by coordinating appointments across various services and providers simultaneously.
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Directed telephone calls to appropriate parties.
Sales/ Customer Service
ENCOMPASS
Lawrenceville
11.2019 - 12.2023
- Receive and fill telephone orders for parts.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
- Prepare sales slips or sales contracts.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Account Manager
CENTURY CREDIT ACCEPTANCE
Doraville
11.2017 - 10.2019
- Verified health insurance coverage.
- Verified income eligibility and supporting documentation.
- Check for Ryan White & EWR requirements.
- Update patient information in Powerchart or SPM.
Education
High School Diploma -
HALLANDALE HIGH SCHOOL
Hallandale, FL05.2009
Skills
- Call center experience
- Workflow Management
- Healthcare Industry Knowledge
- Problem-Solving
- Data entry
- Documentation
- Appointment management
- Strong Organization
- Service Sales
- Excellent phone etiquette
- Client Relationship Building
- Computer Skills
- Customer Service
- Bilingual/ Spanish
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
Positive Impact Health Centers
11.2025 - Current
Front Desk Receptionist
Positive Impact Health Centers
06.2025 - 11.2025
Appointment Coordinator/ CSR
GNR Public Health
01.2023 - 02.2025
Sales/ Customer Service
ENCOMPASS
11.2019 - 12.2023
Account Manager
CENTURY CREDIT ACCEPTANCE
11.2017 - 10.2019
High School Diploma -
HALLANDALE HIGH SCHOOL