Ruwan Wattegedara
Key Account Manager
Louisiana,LA
Summary
Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Key Account Manager Corporate Business
Kuwait Hygiene Concept
11.2015 - 06.2025
- Playing an integral role in new business pitches and holding responsibility for the effective onboarding of new clients
- Responsible for the development and achievement of sales through the direct sales channel
- Focusing on growing and developing existing clients, together with generating new business
- Write business plans for all current and opportunity tender business
- Act as a key interface between the clients and all other relevant divisions
- Conducting product training, inspection, trouble troubleshooting for all hospitality industry clients
- Cultivated strong relationships with key clients to enhance customer satisfaction and retention.
- Developed tailored account strategies to address client needs and drive revenue growth.
- Analyzed market trends and competitive landscape to identify new business opportunities.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Facilitated contract negotiations, ensuring mutually beneficial terms for all parties involved.
- Provided insights and recommendations based on data analysis to improve account performance.
- Mentored junior account managers, fostering professional development and team cohesion.
- Led quarterly business reviews with clients to assess progress and adjust strategic initiatives.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Senior Sales Executive
Thushara Roofing (Pvt)Ltd
05.2012 - 08.2015
- Organising sales visits to ongoing Projects
- Demonstrating/presenting products to clients
- Establishing a new business
- Maintaining accurate records
- Attending trade exhibitions, conferences, and meetings
- Reviewing sales performance
- Negotiating contracts
- Act as a bridge between the company and its current market and future markets
Store Manager
Rivoli Group UAE/Doha Qatar
02.2006 - 12.2011
- Responsible for all aspects of store operations
- Meeting sales targets for the shop and brands
- Creating & maintaining customer relationships, high standards in customer service & effectively handling customer complaints
- Ensuring high standards of visual merchandising, store presentation, and upkeep
- Managing stocks in the location and minimizing the loss of inventory
- Maintaining awareness of market trends, monitoring local competitors, and customer patterns
- Managing and motivating the sales team to ensure increased sales & efficiency
- Understanding customer needs, interacting with customers & recommending suitable product/brand
Sales Executive
Commercial Credit Ltd
01.2004 - 12.2005
- Actively dealing with selling financial products to clients
Education
Master of Science - Marketing
University of Salford
Higher National Diploma - Management
Sri Lanka Institute of Advanced Technical Education
Practical Accountancy Course - undefined
Institute of Administrative Practical Accountancy Training
Skills
- Client engagement strategies
- Strategic business development
- Strategic account management
- Analytical decision making
Languages
English
Professional Working
Hindi
Elementary
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Team Sports
- Swimming
Timeline
Key Account Manager Corporate Business
Kuwait Hygiene Concept
11.2015 - 06.2025
Senior Sales Executive
Thushara Roofing (Pvt)Ltd
05.2012 - 08.2015
Store Manager
Rivoli Group UAE/Doha Qatar
02.2006 - 12.2011
Sales Executive
Commercial Credit Ltd
01.2004 - 12.2005
Higher National Diploma - Management
Sri Lanka Institute of Advanced Technical Education
Practical Accountancy Course - undefined
Institute of Administrative Practical Accountancy Training
Master of Science - Marketing
University of Salford
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