Ruya Afu

Vancouver,WA

Summary

Dependable Ground Service Agent with noteworthy experience in providing ground support to airlines. Strengths lie in exceptional customer service skills, ability to handle high-pressure situations efficiently, and comprehensive knowledge of airline operations. Have positively impacted previous employers through effective team collaboration and consistently ensuring flight readiness.

Overview

years of professional experience

Work History

Ground Service Agent / Coach

Horizon Air

Portland, Oregon

04.2025 - Current

Coordinated with flight crews to facilitate on-time departures and arrivals.
Performed aircraft pushback and marshaling operations in a safe and timely manner.
Loaded cargo onto correct aircraft, adhering to weight limits and balance requirements for safe operations.
Conducted security checks of aircraft’s on all Star flights and international flights.
Verified accuracy of flight manifests prior to departure of each flight.
Provided customer service assistance to passengers in need of special assistance or accommodation.
Operated ground service vehicles such as tugs, lektros, and belt loaders safely in accordance with company policies.
Ensured runway safety by checking for debris and irregularities prior to take-off or landing. for debris or irregularities before take-off or landing of an aircraft.
Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Trained new hires on ground service agent duties, ensuring adherence to safety protocols.

Order Selector

UNFI, United Natural Foods

Ridgefield, Washington

07.2024 - 12.2024

Selected and organized products for timely order fulfillment.
Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
Managed multiple tasks simultaneously while meeting tight deadlines.
Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Used handheld scanners to key in data for packages.
Followed safety protocols to ensure a secure work environment.
Engaged in safety meetings to enhance workplace safety knowledge. to maintain knowledge of new and important information.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Operated in a cooler environment at a temperature of 20° Fahrenheit to manage product storage. with a high of 20° Fahrenheit.

Front of House Shift Leader

Hawaiian Style Grill

Vancouver, Washington

05.2019 - 08.2024

Led front of house staff during high-volume service periods.
Trained new employees on customer service standards and operational procedures.
Coordinated with kitchen staff to streamline order delivery process effectively.
Fostered positive team environment through effective communication and support, enhancing collaboration and morale.
Resolved customer conflicts and complaints, ensuring satisfaction and maintaining a welcoming atmosphere.
Ensured that all staff were following health and safety regulations at all times.
Initiated positive interactions with customers to enhance their dining experience, answered questions and provided customer service.
Tracked inventory levels and ordered supplies to maintain stock.
Cross trained to lead front of house and assist back of house with tasks to ensure quick and efficient work.

Shift Leader

Dok Koon Thai Cuisine

Vancouver

09.2013 - 06.2019

Supervised daily operations to ensure efficient restaurant workflow.
Trained and mentored new staff on service standards and menu offerings.
Maintained an organized work environment by delegating tasks to staff as needed.
Ensured compliance with health and safety regulations in food handling.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Utilized POS systems efficiently for order processing and inventory management.
Assisted with meal preparation and presentation for events and catering services.

Education

GED