Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RUZANA SURILOVA

LOS ANGELES,CA

Summary

Knowledgeable in customer service with experience in the beauty industry, I am a trained cosmetologist and esthetician committed to providing exceptional service. Utilizing my social media skills and personal approach, I effectively identify and adapt to industry trends. I specialize in offering cosmetology services using Obagi, Siderma, and Face Reality brands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist Supervisor

NAIL CLUB LA
01.2022 - 12.2023
  • Managed a chain of nail salons located in the Westwood and Santa Monica areas.
  • Conducted inventory, identified new nail polish colors, designs likely to be popular with customers based on social media trends.
  • Explained the services offered in the shop to customers, helping to increase the popularity of the Russian manicure.
  • Answered phone calls, booked client appointments, and trained new receptionists and nail technicians in customer service etiquette


Receptionist Administrator

Asia Beauty Spa
03.2015 - 04.2018
  • Answered client phone calls and managed bookings through the Vagaro system.
  • Developed new advertising policies through VKONTAKTE social network.
  • Greeted incoming customers, maintained a welcoming environment, and handled any complaints as needed.


Education

Cosmetologist-Esthetician

LLC Cosmetics
07-2024

Bachelor of Arts -

State Humanitarian And Technological University
Russia
06-2018

Skills

  • Facial Treatments Expertise
  • Client consultation abilities
  • Marketing and Branding Awareness
  • Adaptable communication style

Certification

  • Master Esthetician License -CA Board of Cosmetology.

Languages

Russian
Native or Bilingual

Timeline

Receptionist Supervisor

NAIL CLUB LA
01.2022 - 12.2023

Receptionist Administrator

Asia Beauty Spa
03.2015 - 04.2018

Cosmetologist-Esthetician

LLC Cosmetics

Bachelor of Arts -

State Humanitarian And Technological University

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RUZANA SURILOVA