RWAN ELSAIFY
Bayonne,NJ
Summary
Port Operations Coordinator organizing vessel clearances, port documentation, and authority liaison for transits through busy maritime channels. Tracks daily vessel lists, manages clearance formalities, and keeps immigration, customs, and canal requirements aligned for smooth movement. Supports accurate reporting and schedule control across multiple port stakeholders.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Cruise Boarding Agent
Norton Lilly International
11.2025 - 05.2026
- Coordinate end-to-end vessel movements and port calls, serving as the primary liaison between ship crews, terminal operators, pilots, tugs, line handlers, and US government officials to ensure timely arrivals and departures.
- Managed complex logistics for pilotage requests, berth assignments, and delivery of ship supplies and lube-oil samples, ensuring seamless vessel operations.
- Orchestrated crew logistics, including transportation, hotel accommodations, and medical disembarkations, facilitating smooth crew transitions and compliance with health regulations.
- Processed Service Purchase Orders (SPOs) and oversaw invoicing, ensuring accurate billing for cruise accounting teams and compliance with financial protocols.
- Receive, inspect, and forward ship supplies and packages, ensuring compliance with port regulations.
- Coordinated crew changes with minimal delay, facilitating seamless transitions while adhering to immigration requirements.
- Improved communication between ship owners, captains, and port authorities by acting as a liaison during vessel operations.
- Provided high level of customer service to each person and using active listening and effective interpersonal skills.
Head of Passenger Department
Worms United Shipping Agency
04.2024 - 04.2024
- Developed and presented expense proposals for ship owners while negotiating contracts to enhance cruise line acquisition.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Head of Passenger Department
WORMS United Shipping Agency, Port Said
11.2022 - 04.2024
- Served as the lead Ship Agent for cruise vessels, overseeing all operations for the Navigation & Cruise Ship Department.
- Managed daily vessel lists for all ports and organized file folders for ships transiting Suez Canal, ensuring timely and accurate information flow.
- Drafted detailed requirement reports (maps, garbage operations, provisions, vessel certificates) to facilitate smooth operational flow.
- Drafted requirement reports (maps, garbage operations, provisions, vessel certificates) to streamline operational processes and enhance compliance.
- Arranged pre-joining documentation (OKTB Letters, LOIs), PCR tests, and transfers for on-signers and off-signers.
- Calculated and managed ship dues for Suez Transit, ensuring financial accuracy and adherence to regulatory standards.
Maritime Coordinator
WORMS United Shipping Agency, Port Said
07.2022 - 11.2022
- Facilitated arrival and departure clearance formalities for various vessel types.
- Coordinated communication between Egypt and France offices to ensure seamless operations.
- Facilitated arrival and departure clearance formalities for various vessel types, ensuring compliance with port regulations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
HR Coordinator & Translator
WORMS United Shipping Agency, Port Said
06.2022 - 07.2022
- Assisted in HR functions including screening CVs, scheduling interviews, and managing employee health insurance.
- Supported HR functions by screening CVs, scheduling interviews, and managing employee health insurance programs.
- Procured office equipment and managed inventory to ensure optimal operational readiness.
Public Relations Specialist
Egypt Air, Port Said
01.2020 - 02.2021
- Resolved passenger issues, ensuring positive experiences through effective communication.
English Translator
Akhbar Elyoum Newspaper
07.2019 - 08.2020
- Translated news articles from Arabic to English, ensuring clarity and cultural relevance.
Education
Bachelor of Al-Alsun - English Language and Literature
Faculty of Al-Alsun, Suez Canal University
Suez, Egypt01-2021
High School Diploma - undefined
Port Said School for Girls
Port Said, Egypt01-2017
Skills
- Port agency
- Suez Canal transit
- Crew logistics
- Customs clearance
- Inventory management
- Vessel clearance coordination
- Berth scheduling
- Pilotage coordination
- Port call planning
- Terminal liaison
- Invoicing
- Reporting
- Scheduling
- MS Office Suite (Word, Excel, PowerPoint)
- Outlook
- Ship supply coordination
- Passenger service support
- Immigration liaison
- Vessel documentation
- Cruise accounting support
- US port regulations
- Medical disembarkation coordination
Certification
- Workforce Passport (WFP): Business English, Resume Writing, & Interview Skills.
- Project Management Fundamentals | Oct 2021
- Digital Marketing | Oct 2021
- Customer Service Course | Sep 2021
SKILLS & COMPETENCIES
Arabic (Native)
English (Fluent/Professional)
Timeline
Cruise Boarding Agent
Norton Lilly International
11.2025 - 05.2026
Head of Passenger Department
Worms United Shipping Agency
04.2024 - 04.2024
Head of Passenger Department
WORMS United Shipping Agency, Port Said
11.2022 - 04.2024
Maritime Coordinator
WORMS United Shipping Agency, Port Said
07.2022 - 11.2022
HR Coordinator & Translator
WORMS United Shipping Agency, Port Said
06.2022 - 07.2022
Public Relations Specialist
Egypt Air, Port Said
01.2020 - 02.2021
English Translator
Akhbar Elyoum Newspaper
07.2019 - 08.2020
High School Diploma - undefined
Port Said School for Girls
Bachelor of Al-Alsun - English Language and Literature
Faculty of Al-Alsun, Suez Canal University