Ryan Diaz
Charlotte,NC
Summary
Professional management specialist with proven skills in coordination, strategic planning, and process optimization. Strong emphasis on team collaboration and achieving results in fast-paced environments. Skilled in project management, communication, and problem-solving. Reliable and adaptable, consistently meeting changing organizational needs with precision and efficiency.
Overview
6
6
years of professional experience
Work History
Document Management Coordinator
Equitable
08.2022 - Current
- Responsible for organization and retrieval of documents for a large number of financial professionals
- Assisted with filing and maintenance of individual's contracting status with various Excel sheets
- Assisted with miscellaneous projects per the needs of a team and management
- Organized meetings to align team goals and focus efforts
- Continuously created and improved upon processes for daily use
Technical Support Representative
Verizon Wireless
11.2020 - 08.2022
- Worked as part of a team to share best practices and pick up where others may fall behind
- Met and gradually exceeded both call quality and quantity metrics
- Increased call and case handling volume by 25%+ over a 6 month period with efficient usage of tools and information resources
- Kept an accurate and detailed transcript of customer interactions
- Maintained a positive, helpful attitude in a fast-paced environment
- Discovered the underlying needs of the customer to give them a truly personalized service experience
- Daily handling of created tickets and assigned tickets for customer concerns
- Worked in a remote environment and properly managed time adherence
Customer Service Agent (CSA)
FedEx Express
11.2018 - 11.2020
- Took responsibility for investigating delivery claims
- Navigated systems to gather information on lost or stolen packages, working on a case by case basis and reaching out with a conclusion
- Worked together with coworkers to efficiently find and provide time sensitive resolutions for issues
- Audited various logs daily to ensure that all packages met their destination
- Followed a nightly routine of filing and retaining paperwork that pertained to packages being billed properly
Education
High School Diploma -
Sun Valley High School
06-2017
Skills
- Project coordination
- Team collaboration
- Schedule management
- Resource allocation
- Process improvement
- Task prioritization
- Problem solving
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Document Management Coordinator
Equitable
08.2022 - Current
Technical Support Representative
Verizon Wireless
11.2020 - 08.2022
Customer Service Agent (CSA)
FedEx Express
11.2018 - 11.2020
High School Diploma -
Sun Valley High School
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