Ryan Aarset
Albuquerque
Summary
Dynamic professional with extensive experience in inventory management and customer support at EV Group Inc. Proven ability to enhance operational efficiency and ensure customer satisfaction through precise order tracking and effective communication. Skilled in SAP and adept at fostering collaboration in semiconductor environments, driving successful outcomes in high-stakes situations.
Overview
10
10
years of professional experience
Work History
Customer Support and Inventory Administrator
EV Group Inc.
Albuquerque
10.2022 - Current
- With EVG I serve a diverse group of customers in the semiconductor industry by providing quotes, orders, and returns. I directly assist all engineers working on the machines (bond, debond, and others). The main customer that I am responsible for is a major semiconductor company in Rio Rancho, NM.
- Managed customer relations through precise product tracking and facilitated knowledge sharing in a customized global shipping operation.
- Fulfill part requests, organize part storage, and coordinate shipments and deliveries. Responsible for all items moving in and out of the facility.
- Modified stock specifications to meet customer needs and global quality standards while organizing tools for various semiconductor manufacturing facilities, particularly at our main customer site in Rio Rancho.
- Conducted inventory counts and reported discrepancies to parts and service division for timely adjustments.
- Maintain standards of non-disclosure and technical liability in a competitive environment by exchanging information in a careful, controlled communication protocol. These standards are implemented daily to protect sensitive customer and company processes.
- Approve time cards and expense reports, coordinate international travel plans (including cars, hotels, and company apartments), and provide amenities for a highly skilled team of engineers using Concur/ADP.
- Customer Billing in SAP and also involved in the resolution of billing conflicts like proof of delivery and quote adjustment.
- Delivered items directly to customers and tracked delivery status.
- Coordinated company apartments, managing leases, maintenance requests, and monitoring scheduling amidst dynamic global service requests.
- Collaborate with individuals from all of the above-mentioned areas with efficient communication rooted in consistent transparency and shared strategic organization. This includes the daily use of Microsoft Teams, ADP, Outlook, Coupa, and SAP.
- Provides customer support and inventory management in the semiconductor industry.
Customer Service Representative
Barnhill Bolt Inc.
Albuquerque
02.2022 - 10.2022
- Assisted walk-in customers in warehouse/retail environment, resolving inquiries and enhancing customer experience.
- Educated customers on product features and quality standards, fostering trust within community of construction, electrical, and artistic contractors.
- Maintained high standards in fastener supply operations, ensuring customer satisfaction and reinforcing Barnhill Bolt's legacy.
- Served as a trusted local supplier of quality fasteners, maintaining a business legacy of over 60 years.
- Processed hardware orders for Intel, Los Alamos National Labs, and Sandia Labs, ensuring accurate lot number tracking.
Material Handler II
Qorvo
Hillsboro
01.2021 - 11.2021
- Shipped finished wafers internationally at a high volume. High dollar value on all shipments.
- Ordered chemicals and managed inventory in semiconductor manufacturing environment to ensure consistent supply.
- Worked directly with the International Air Freight shipping and receiving specialist for the shipment of all Qorvo products and sensitive documents. Used SAP software daily to complete this task.
- Collaborated with site safety manager to notify and dispose of expired hazardous materials.
- Supported semiconductor manufacturing operations for radio frequency applications, contributing to overall production efficiency.
Auditor
Javelin Logistics
Hillsboro
07.2016 - 01.2021
- At our Wagon Way location, I performed order picking and packing for Oracle Manufacturing in Hillsboro. ESD product handling daily.
- Conducted data entry and auditing to ensure order accuracy and efficiency.
- Oversaw shipping logistics for full 53' trucks with 12 servers each, ensuring secure transport of assets valued at over 1.5 million dollars per server.
- Executed complete warehouse transfer of materials, coordinating logistics and inventory management both physically and in 3PL within two months.
- Supported operations management at Pinefarm, overseeing bookkeeping, after-hours services, and all aspects of shipping and receiving.
- Forklift and Pallet Jack operation daily for handling larger products.
- A logistics company providing shipping and inventory management services.
Education
BA - Psychology
California State University Los Angeles
Los Angeles, CA06.2013
AA - Psychology
Pasadena City College
Pasadena, CA06.2011
AA - Psychology
Mayfair High School
Lakewood, CA06.2005
Skills
- Inventory
- Orders
- Returns
- Warehouse support
- Warehousing
- 3PL
- SAP
- ADP
- Concur
- Time card approval
- Auditing
- Customer billing
- Tool tracking and ordering
- Part deliveries
- Field service travel planning
- Engineering support
- Semiconductor fabrication support
- Semiconductor components knowledge
- Part failure analysis
- Cost performance analysis
- Synthesis of information into concise statements
- General content management (cloud documentation)
- Excel
- Outlook
- Use of omnitracker (IT service management)
- ESD product handling
- Office/facility management
- Collaboration with tech companies
- Solid understanding of semiconductor manufacturing environments
- Semiconductor components knowledge
- Collaboration with tech companies
References
- Kristen Enright, Customer Support Supervisor, EVG Inc., (480) 937-6554
- James Ortega, Site Coordinator, EVG Inc., (602) 816-4143
- Derek Wixom, Tech Support Supervisor, EVG Inc., (480) 875-4980
- Matt Bentz, Installation Coordinator NM, EVG Inc., (480) 930-3749
- Courtney O'Keefe, Process Engineer, EVG Inc., (505) 688-3896
- Ethan Slape, Engineer, Intel Rio Rancho, (915) 538-8770
- Jo Silver, Manager, Barnhill Bolt Inc., (505) 239-9713
- Dee Silver, Manager, Barnhill Bolt Inc., (505) 250-6522
- Tariq Ali, Material Handler, Qorvo, (503) 593-0792
- Jake Kabura, Sr. Material Handler, Qorvo, (503) 268-9326
- Justin Chanthadara, Shipping and Inventory Lead, Qorvo, (503) 446-0782
- Robert Summerfield, Wagon Way Supervisor, Javelin, (971) 246-2574
Personal Information
Title: Customer Support and Inventory Administrator
Timeline
Customer Support and Inventory Administrator
EV Group Inc.
10.2022 - Current
Customer Service Representative
Barnhill Bolt Inc.
02.2022 - 10.2022
Material Handler II
Qorvo
01.2021 - 11.2021
Auditor
Javelin Logistics
07.2016 - 01.2021
BA - Psychology
California State University Los Angeles
AA - Psychology
Pasadena City College
AA - Psychology
Mayfair High School