Ryan Akerly
Colorado Springs,CO
Summary
I am a dedicated, self-starting individual with over ten years of colorful industry experience across varying disciplines and markets. All-inclusive skillset ranging from generating jet-engine aircraft in other countries, to being the focal point of technical expertise for the continental United States, there has not been any challenge or situation I could not adapt to and learn from!
Overview
10
10
years of professional experience
1
1
Certification
Work History
National Service Specialist
TRU-D / PDI
Memphis, TN
04.2025 - Current
- Travels near-weekly representing the National Service Specialist that provides urgent technical expertise at key sites to uphold service excellence, product operation, and client satisfaction.
- Achieves quintessential functionality of UVC infection prevention devices through strategic, precise inspections and repairs at a plethora of medical facilities.
- Contributes to increased service capacity and capability by supporting high-volume low coverage regions during lower urgency periods.
- Provides high-level, multi-faceted customer support resolving inquiries and enhancing customer experience through streamlined work flows that support a two-device ecosystem spread across the continental United States.
- Collaborates with cross-functional teams to corral timely service achievement processes into harmony with steadily increasing company revenue by up-selling future service contracts and purchase order agreements.
- Recommends practical functional improvements related to company digital resource use, technical methods applied in the field, and product development improvements that elevate operational efficiency as well as product and service quality.
- Analyzes and compiles customer insights, device data, and regional market developments to uncover evolving trends that can be beneficially leveraged.
- Maintains comprehensive documentation of service appointments and customer interactions using online software,i.e., Salesforce, for consistency and compliance purposes;particularly in preparation for stricter FDA guidelines.
- Consistently meets or exceeds performance metrics that are measured against service quality, response time, and single-visit resolution rates.
National Field Service Engineer
INSIGHTEC Ltd.
05.2023 - 10.2024
- Spear-headed customer satisfaction, attended patient operation fulfillments, and preformed mint-condition upkeep of incision-less neurosurgical medical device systems.
- Maintained an evolving 25 service contracts spread across the western hemisphere totaling over $30 million in revenue annually.
- Represented as the on-site attending engineer and technician for acoustic, focused-ultrasound medical systems that conduct frequency emitting neurosurgical procedures to remit severe tremor dysfunctions and body cancers.
- Collaborated with Neurosurgeons, Physicists, and all levels of hospital staff to schedule repairs, attend treatment support, and provide staff training lectures.
- Regularly maintained electronic service records, (Salesforce), complaint investigations, scheduled maintenance, and coordinated international parts logistics.
- Submitted periodic reports of varying frequency in accordance with reoccurring timestamps set by both the company and the FDA.
- Exercised full accountability, control, and autonomy with business travel booking, necessity spending, and expense record documentation
Aerospace Propulsion Engineer, Craftsman
UNITED STATES AIR FORCE
01.2016 - 01.2023
- Facilitated the success of large-scale, joint operations alongside South Korean nationals and U.S. service members to ensure the ample generation of overwhelming military aircraft in live-fire military exercises.
- Guided and lead teams of personnel throughout the successful completion of over 400 TF-34 turbo-fan jet engine overhauls; each throughout it's product life cycle.
- Completed repairs on average 300% ahead of established deadlines set by wing level directives.
- Removed, installed, inspected, repaired, and troubleshot various aircraft, jet engines, and all of their components; both in the field, and in depot level manufacturing environments.
- Played a key role in securing the organization's quality assurance success rate at 98% across six years.
Program Manager: - Responsible for tracking more than 360 team members' qualifications and training progress across all squadron levels.
- Compiled, submitted, and presented collections of daily, weekly, monthly, and quarterly reports for senior administration.
- Oversaw multiple departments' manpower allocations to prevent sister-organization workflow conflicts.
Support Specialist: - Audited electronic logistics ledgers for irregularities and errors. Rectified discrepancies.
- Collaborated with the senior purchasing agent to adjust and maintain the department's budget to mirror evolving spending trends.
- Played an essential role in the successful development of base-wide, consolidated forward-operating kits for use during emergency scenarios both domestically and abroad.
Education
Bachelors of Science - Information Technology
University of Arizona
Tucson, AZ01-2023
Associates of Science - Aviation Maintenance Technology
COMMUNITY COLLEGE OF THE AIR FORCE
01-2022
Skills
- Interpersonal:
- Resilient
- Ductile
- Empathetic
- Active Listening
- Occupational:
- Resourceful
- Critical Thinking - Methodical
- Proactive
- Time Management
Certification
- SIGMA-6 Green Belt
- Focused Ultrasound Engineering
- General Radio Operator License
- Fork Lift License
- Red Cross CPR Certified
- Secret Security Clearance
Timeline
National Service Specialist
TRU-D / PDI
04.2025 - Current
National Field Service Engineer
INSIGHTEC Ltd.
05.2023 - 10.2024
Aerospace Propulsion Engineer, Craftsman
UNITED STATES AIR FORCE
01.2016 - 01.2023
Associates of Science - Aviation Maintenance Technology
COMMUNITY COLLEGE OF THE AIR FORCE
Bachelors of Science - Information Technology
University of Arizona