Ryan Appleton
Olympia Fields,IL
Summary
Hardworking and passionate job seeker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
City Bus Operator
Pace
11.2022 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Technical Support Representative
Cox Communications
07.2021 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Warehouse Associate
Pet Smart
01.2021 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Comcast
08.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Advocate Specialist
Verizon Corporation
07.2018 - 05.2019
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
Safety Customer Service Representative
Uber Technologies, Corporate Office
11.2016 - 11.2017
- Answered customer inquiries and complaints in a professional and timely manner
- Utilized computer technology to handle high call volumes
- Handled escalations and complex customer service issues
Senior Sales Associate
True Religion Jeans
08.2014 - 11.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
Langham Service Agent
Langham Hotel
06.2015 - 06.2016
- Performed daily shift tasks and duties, including cash handling and reconciling
- Assisted guests with reservations, check-ins, and checkouts
- Handled guest complaints and inquiries in a timely and professional manner
Education
High School Diploma -
Simeon High School
ChicagoSkills
- Bus Inspections
- Local Traffic Laws
- Passenger Interaction
- Safety Procedures
- Troubleshooting and Assistance
- Retail Sales Customer Service
- Customer Service Expertise
- MS Office Proficiency
- AVAYA
Timeline
City Bus Operator
Pace
11.2022 - Current
Technical Support Representative
Cox Communications
07.2021 - 11.2022
Warehouse Associate
Pet Smart
01.2021 - 07.2021
Customer Service Representative
Comcast
08.2019 - 08.2020
Customer Advocate Specialist
Verizon Corporation
07.2018 - 05.2019
Safety Customer Service Representative
Uber Technologies, Corporate Office
11.2016 - 11.2017
Langham Service Agent
Langham Hotel
06.2015 - 06.2016
Senior Sales Associate
True Religion Jeans
08.2014 - 11.2016
High School Diploma -
Simeon High School
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