Ryan Austin
Kent
Summary
Hospitality professional with a strong track record in beverage program development and guest satisfaction. Effectively managed inventory and supplier negotiations to optimize offerings and profitability, while leading staff training initiatives to ensure exceptional service quality. Focused on creating memorable experiences through strategic beverage selections.
Overview
6
6
years of professional experience
Work History
Beverage Director
Firestone Country Club
Akron
07.2025 - Current
- Developed beverage menus to enhance guest experiences at Firestone Country Club.
- Collaborated with culinary team to pair beverages with menu offerings effectively.
- Established vendor relationships to source high-quality beverages and enhance selection.
- Implemented cost-control measures to maintain profitability of beverage program.
- Managed inventory levels to ensure product availability and freshness.
- Trained staff on beverage preparation and service standards for quality assurance.
- Supervised bar staff in daily operations including scheduling, performance reviews, disciplinary action and staff development plans.
Assistant General Manager
Tap Restaurant MGM
Northfield
03.2024 - 07.2025
- Expedited guest checks to improve service speed and efficiency
- Promoted guest satisfaction through attentive service
- Managed product ordering by assessing inventory levels
- Facilitated employee training programs to enhance team skills and service quality
- Led bartender training to ensure adherence to standards
- Established operating standards and systems to ensure consistent service delivery
- Conducted interviewing, hiring, and onboarding of new employees to build a strong team
Owner/Operator
Circle of 5ths
Akron
01.2023 - 03.2024
- Delivered outstanding guest service
- Managed inventory and sales reports to ensure accuracy and accountability.
- Worked with team members to streamline operations, enhancing service and guest satisfaction.
- Coordinated training for new staff on company policies and customer service standards.
- Menu creation and collaboration
Mixologist / Bar Manager
Smoke on the Water PLX
Akron
01.2021 - 01.2023
- Curated entire Liquor selection, designed cocktail menus, and trained staff
- Delivered personalized service to clients, enhancing customer satisfaction through effective communication and problem-solving.
- Developed promotional materials and sales strategies, creating engaging weekly features to attract and retain guests.
- Managed inventory and restocking, optimizing product availability to meet customer demand.
- Maintained a clean and organized work environment, adhering to health and safety standards.
Mixologist / Bar Manager
The Coat Room Lounge/ Alexander Pierce Restaurant
Akron
01.2020 - 01.2021
- Curated spirits collection and designed cocktail menu to enhance guest experience and showcase unique offerings.
- Trained staff on bar work and guest service to improve service quality and customer satisfaction.
- Developed and enforced service standards to ensure consistent, high-quality guest interactions.
- Assisted customers with product selection, offering recommendations based on individual needs and preferences.
Education
Highschool -
Stow- Munroe Falls High School
College - Actuarial Sciences
Kent state / Akron University
Skills
- Beverage management
- Beverage menu development
- Beverage inventory management
- Supplier negotiation
- Technology Proficiency
- Analytical skills
- Problem solving
- Team Collaboration
- Time Management
- Self-starter
- Communication
- Customer Service Excellence
References
Available upon request.
Timeline
Beverage Director
Firestone Country Club
07.2025 - Current
Assistant General Manager
Tap Restaurant MGM
03.2024 - 07.2025
Owner/Operator
Circle of 5ths
01.2023 - 03.2024
Mixologist / Bar Manager
Smoke on the Water PLX
01.2021 - 01.2023
Mixologist / Bar Manager
The Coat Room Lounge/ Alexander Pierce Restaurant
01.2020 - 01.2021
Highschool -
Stow- Munroe Falls High School
College - Actuarial Sciences
Kent state / Akron University