Overview
Work History
Education
Skills
Accomplishments
Timeline
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RYAN BAKER

Los Angeles,CA

Overview

8
8
years of professional experience

Work History

Visitor Service Associate

LACMA
03.2024 - Current
  • Greets and welcomes all Guests to the Museum with a positive, enthusiastic, and professional attitude and appearance at all times.
  • Processes admission, special exhibition, and membership fees of cash, check, or credit cards. Processes these transactions correctly and efficiently.
  • Responds to Guest questions and concerns by explaining programs, exhibitions, events for the Museum and surrounding facilities, or directs them to appropriate Museum staff.

Studio Manager

Electric Pony Studios
01.2023 - 03.2024
  • Greet and welcome clients and the studio
  • Operate and troubleshoot scissor lift
  • Organize and clean all studio spaces including restrooms after productions have wrapped

House Manager

Brava Theater
10.2019 - 03.2020
  • Supervise Front of House (FOH) staff: box office, ushers, concessionaires, and volunteers
  • Provide guests with exceptionally warm, efficient and equitable guest experiences
  • Resolve patron/visitor issues, leveraging solid de-escalation practices, with warmth and authentic care

Box Office Manager

The Roxie Theater
10.2019 - 03.2020
  • Maintain clean facilities, such as lobbies, concession stands, hallways, and auditoriums
  • Responsible for the accurate handling of cash and monies in various forms
  • Be knowledgeable about local and international independent films coming to screen at the theater

Box Cubed Staff

Box Cubed
04.2019 - 09.2019
  • Film Festival ticket sales for SF Frameline Film Festival 2019 and Mill Valley Film Festival 2019
  • Have intimate knowledge on the films in the festivals, ticket packs, memberships, and merchandise
  • Responding to customer emails, voicemails, and online queries

Visitor Experience Associate

Yerba Buena Center of the Arts (YBCA)
02.2018 - 04.2019
  • Operate register and receives payment for ticket, membership and donation transactions while maintaining a strict attention to cash handling accuracy
  • Produce immersive art gallery tours that are accessible and engaging
  • Actively promote, sell, and service the YBCA membership program

Visitor Service Associate

SF MOMA
04.2017 - 10.2017
  • Actively demonstrates a guest-first attitude by exemplifying excellent internal and external guest service skills at all times
  • Maintain a conversational knowledge of SF MOMA's general policies and procedures, membership programs, and the exhibition and programming schedule
  • Attend daily briefings and keep up to date on current and upcoming exhibitions, public programs, and other museum-related activities

Education

B.A. - Communication

Saint Mary's College of California
Moraga, CA
05.2017

Skills

  • DIGITAL SKILLS: Tessitura, Google Docs, Google Sheets Excel,Adobe Premiere, Microsoft Word, Adobe Photoshop, Gmail, Google Calendar, Zoom, Outlook, PowerPoint
  • TECHNICAL SKILLS: Customer Service, Time Management, Lifting50 lbs, Deescalation, Communication, Cash Register Operation, Sewing, Lighting,Scissor Lift, Rigging, Truck Packing, Knot Tying

Accomplishments

3rd place in membership sales for holiday season 2024

Timeline

Visitor Service Associate

LACMA
03.2024 - Current

Studio Manager

Electric Pony Studios
01.2023 - 03.2024

House Manager

Brava Theater
10.2019 - 03.2020

Box Office Manager

The Roxie Theater
10.2019 - 03.2020

Box Cubed Staff

Box Cubed
04.2019 - 09.2019

Visitor Experience Associate

Yerba Buena Center of the Arts (YBCA)
02.2018 - 04.2019

Visitor Service Associate

SF MOMA
04.2017 - 10.2017

B.A. - Communication

Saint Mary's College of California

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RYAN BAKER