Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Ball

Fairless Hills,PA

Summary

Strategic leader with expertise in cross-functional collaboration, process optimization, software development, business intelligence, financial planning/analysis, and IT project management. Proven track record of enhancing communication and driving measurable results. Bringing superior skills in negotiation, planning, and problem-solving, gained through 10+ years of experience. Passionate about continuous learning and professional development.

  • Implemented Salesforce for 1,500+ users in 2019 on Sales Cloud.
  • Maintain Sales, Experience, and Service clouds for more than 2,000 users.
  • Reduced Consultant spend related Salesforce Development by ~41% by in-sourcing key resources, and bringing critical technical knowledge in house.
  • Developed and instituted a source control process for internal and external developers to follow.
  • Improved company retention by ~8% through machine learning initiative analyzing historical data to predict future lost business.
  • Maintained ~5% bug deployment rate through the development of rigorous testing process, code reviews, and implementation of automated testing.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Manager, Application Development

BrightView Landscapes
Blue Bell, PA
10.2023 - Current
  • Served as product owner for Salesforce and associated sub-applications.
  • Implemented enhancements for Sales, Service, and Experience clouds.
  • Managed team of 11, including developers, support staff, and data analysts.
  • Led development teams comprising internal and external developers, architects, and QA resources.
  • Established automated testing platform for continuous regression testing of existing functionality.
  • Facilitated governance team creation for all company-sponsored Power BI reports and metrics.
  • Maintained bug rate below 5% for all production deployments.
  • Guided stakeholders towards sustainable solutions and improved operational efficiency.

Manager, Application Development

BrightView Landscapes
Blue Bell, PA
04.2022 - 09.2023
  • Implemented software development tools (Copado/Jira/Bitbucket) & integrated with Salesforce platform
  • Reduced company vendor spend on Salesforce development by ~41% annually for required activities
  • Identified critical inefficiencies in system architecture, developed & implemented plan to improve overall code structure
  • Created clear separation of duties in SDLC in preparation for audit activities
  • Replaced existing e-sign platform and integrated new toolset with Salesforce
  • Implemented compensation software for a 200+ person sales organization
  • Managed team of 8 with a mix of developers and support team members

Sr. Business Systems Analyst

BrightView Landscapes
Blue Bell, PA
03.2020 - 03.2022
  • Developed Salesforce processes and components
  • Deployed changes between Salesforce environments using tools like Gearset and changesets
  • Business partner for commission and bonus programs for the sales organization
  • Managed data obtained through business acquisitions, integrating with our systems
  • Simultaneously held System Admin for Salesforce.com role, supporting a user base of 1500+
  • Collaborated with business leads to design solutions within Salesforce.com
  • Managed a team of two analysts tasked with supporting the user base and providing accurate and timely reporting to business leads

Financial Analyst

BrightView Landscapes
Blue Bell, PA
06.2017 - 02.2020
  • Member of FP&A team supporting a business with $2.2B in annual revenue
  • Assumed Business Analyst function for Salesforce re-implementation with user base of 1500+
  • Developed contract review process through relationship with legal team – created efficiencies through removal of touch points and improved system accuracy
  • Supported M&A team using geolocation to show proximity and revenue for potential acquisitions
  • Through reporting standardization and creation of system efficiencies helped improve sales by +7% YoY
  • Assisted national sales team with large portfolio bids, providing insight through analytics and margin analysis

Sales Operations Analyst

BrightView Landscapes
Blue Bell, PA
07.2015 - 05.2017
  • Developed process to accurately and timely pay sales commissions monthly
  • Created system security features, regional hierarchy, and standard reports in Salesforce.com
  • Simultaneously holding System Admin for Salesforce.com role, supporting a sales team of 250+

Education

MBA -

West Chester University, College of Business and Public Management
West Chester, PA
06.2021

Bachelor of Science - Finance

West Chester University, College of Business and Public Management
West Chester, PA
12.2015

Skills

  • Salesforce integration
  • Salesforce Development
  • Software development
  • JD Edwards E1
  • Power Bi
  • Effective communication
  • Data analysis
  • Automated testing
  • CI / CD
  • Reports & Dashboards
  • Data management
  • Vendor management
  • Business process improvement
  • Change management
  • Team leadership
  • Stakeholder collaboration
  • Cross-functional teamwork
  • Staff development
  • Project management
  • Policy and procedure development
  • Complex problem-solving
  • Technical documentation

Certification

  • Certified SAFe 6 DevOps Practitioner Nov 2023
  • Certified SAFe 6 Agile Product Manager Nov 2023

Timeline

Sr. Manager, Application Development

BrightView Landscapes
10.2023 - Current

Manager, Application Development

BrightView Landscapes
04.2022 - 09.2023

Sr. Business Systems Analyst

BrightView Landscapes
03.2020 - 03.2022

Financial Analyst

BrightView Landscapes
06.2017 - 02.2020

Sales Operations Analyst

BrightView Landscapes
07.2015 - 05.2017

MBA -

West Chester University, College of Business and Public Management

Bachelor of Science - Finance

West Chester University, College of Business and Public Management

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