Sr Technical Manager
NTT Data
08.2008 - 06.2024
- Designed, implemented and maintained Quote to Cash system that produced over 1,500 quotes yearly and processes over 100 million in revenue yearly using Salesforce, Apttus, PeopleSoft Financials and Amdocs Kenan billing system.
- Oversaw budget planning for technical projects, identifying cost-saving opportunities without compromising quality or scope.
- Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.
- Managed multiple simultaneous project timelines effectively, ensuring all tasks were completed on time while maintaining high quality standards.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Monitored production operations for quality and compliance with standards.